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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hi,
I use my beloved MBP running macOS Sierra 10.12.6 to backup my iPhone 11 Pro Max data. Unfortunately, after last night's update to iOS 18.1.1, my computer doesn't seem to recognize my iPhone.
Is there a way to create a ticket to the iOS team to fix this issue?
Thanks.
iPhone 11 Pro Max, iOS 18
Apple is not going to update an OS that came out in 2016 for compatibility with an OS that came out in 2024.
You can’t ‘pay’ anyone to do that.
What you can do is upgrade to a Mac that will run a version of macOS that is still supported or move to backing up your phone to icloud instead.
Sierra is long obsolete. I think your best bet is going to be to invest in additional icloud storage so that you can back up to the cloud.
Just tell us who to pay...
These things aren't that complicated. It's not magic; probably a couple of lines of code.
iPhone Not Recognized by iTunes After iOS 18.1.1 Update on macOS Sierra
