MX Master 3 wireless mouse not detected by Bluetooth in MacBook Air

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MX Master 3 wireless mouse not detected by Bluetooth in MacBook Air

I have a Macbook Air M2 with macOS 15.1.1 installed. My MX Master 3 wireless mouse, which works perfectly on every other computer I have (including an older Macbook Air and an iMac), is constantly lagging. I tried installing Logi Options+ but that didn't solve the problem. I noticed that the mouse isn't recognised on the Bluetooth panel on System Settings; Logi Options+ does detect it and allows me to change definitions on the buttons (though it also has trouble detecting it when I try searching for devices on the app...)

Any help with this issue would be much appreciated. Clearly there's something amiss with macOS 15.1.1. This mouse always worked fine and I shouldn't have to purchase another one because of an issue with the operating system.

I should add that the Unifying Receiver which pairs with the mouse is connected to the Macbook Air through an USB-C adapter.

[Edited by Moderator]

MacBook Air

Posted on Dec 4, 2024 7:08 PM

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Answer 1

Top-ranking reply

manuelbernardo Author

Level 1

4 points

Dec 21, 2024 6:44 PM in response to IzzahAzhar

Thank you for the advice. I sort of solved the problem by using a short ~2 cm USB-C to USB-B adapter instead of the multiport one with a cable which I was using before. I still get a few connection hiccups but the mouse is now functional (if I were playing a game those hiccups might matter but for normal everyday usage it's fine). I guess the response time if affected by the "distance" the signal has to travel. I suggest getting a bluetooth mouse which doesn't require a USB receiver or making sure the receiver connects directly to the Mac laptop. The MX Master 3 is a good mouse but not the best suited for the lasted Macbook Air models, sadly.

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Answer 2

Dec 17, 2024 4:00 PM in response to manuelbernardo

Hi,

In my case, an extra strep to unplug/remove any other wireless devices from the port and reinsert again, and magically my mouse's Bluetooth is detected.

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Answer 3

WheelieNick

Level 8

45,863 points

Dec 5, 2024 1:27 AM in response to manuelbernardo

What I would do is contact Logitech support, and give this issue as feedback to apple so that they can look into the problem and see if it is a bug on the OS side. Please do so using this form: Product Feedback - Apple

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MX Master 3 wireless mouse not detected by Bluetooth in MacBook Air

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