Cannot log into my Apple Account on Mac, but can on my iPhone and Safari.

I've tried endless phone calls and Apple Store visits and still cannot reach the bottom of this issue.


I can log into my Apple Account if I go on Safari or on my iPhone. On my Mac, I cannot log into it on any service (Apple ID in system preferences, iMessage, FaceTime, App Store, etc). I know for a 100% that my log in credentials are correct because I can log onto it elsewhere. It tells me things like "this Apple ID is not valid or not supported", "An Unknown Error Has Occurred", or that my "Username or Password are Incorrect" (they're correct!).


I have tried:

    • using a more recent Mac from 2022
    • Deleting adblocker (my only third-party extension installed)
    • trying multiple different wifi servers as well as my hotspot
    • reseting my password multiple times
    • deleting all from my "Internet Accounts"
    • Reseting my devices over, and over, and over...
    • Likely a lot more I'm not recalling.


One thing I saw suggested was that perhaps I am not being prompted with the opportunity to plug in a two-factor authentication code (which I am prompted to do whenever I log in on Safari or my iPhone), however I'm not sure how to get one of these codes sent to me when trying to log in on the above mentioned places on my Mac.


Does anyone have any other suggestions? HELP!!!!

MacBook Pro 13″, macOS 12.7

Posted on Dec 5, 2024 12:40 PM

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Question marked as Top-ranking reply

Posted on Dec 5, 2024 1:21 PM

Try and boot your Mac in the safe mode and login in the safe mode


Start up your Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
  3. Press and hold the power button on your Mac until “Loading startup options” appears.
  4. Select a volume.
  5. Press and hold the Shift key, then click Continue in Safe Mode.
  6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.


Start up your Intel-based Mac in safe mode

  1. Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
  2. Log in to your Mac.
  3. You might be asked to log in again.
  4. On either the first or second login window, you should see “Safe Boot” in the menu bar.


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2 replies
Question marked as Top-ranking reply

Dec 5, 2024 1:21 PM in response to isabelladematteo

Try and boot your Mac in the safe mode and login in the safe mode


Start up your Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
  3. Press and hold the power button on your Mac until “Loading startup options” appears.
  4. Select a volume.
  5. Press and hold the Shift key, then click Continue in Safe Mode.
  6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.


Start up your Intel-based Mac in safe mode

  1. Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
  2. Log in to your Mac.
  3. You might be asked to log in again.
  4. On either the first or second login window, you should see “Safe Boot” in the menu bar.


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Cannot log into my Apple Account on Mac, but can on my iPhone and Safari.

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