Face ID not working on my iPhone 13 mini

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Level 1

4 points

Face ID not working on my iPhone 13 mini

I have an iPhone 13. Until about a week ago Face ID worked quite well for unlocking my phone and opening apps. But about a week ago it suddenly quit. When I go to Settings, Face ID and Passcodes, iPhone Unlock, I get to the screen where I'm supposed to position my face in the camera screen. The problem is that my face does not appear. The camera lens is clean, and the camera works fine for regular photos and selfies. Any help would be appreciated

[Re-Titled by Moderator]

iPhone 13 mini, iOS 18

Posted on Dec 5, 2024 4:44 PM

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Answer 1

Top-ranking reply

Kurtosis12

Level 9

76,630 points

Dec 5, 2024 5:04 PM in response to Please_HepMe

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.

https://support.apple.com/en-us/HT208186

https://support.apple.com/en-az/HT208114

Make an appointment at the Genius Bar to have it diagnosed.

https://www.apple.com/retail/geniusbar/

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Answer 2

Please_HepMe Author

Level 1

4 points

Dec 5, 2024 7:48 PM in response to Kurtosis12

I appreciate the info. Thanks for the quick response.

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Face ID not working on my iPhone 13 mini

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