Unable to update any apps as my iTunes and App Store accounts are disabled

I can not update any app on my iPhone and it’s saying your account has been disabled in the App Store and iTunes


[Re-Titled by Moderator]

iPhone 11, iOS 17

Posted on Dec 6, 2024 2:23 AM

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Question marked as Top-ranking reply

Posted on Dec 6, 2024 3:31 AM

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link with three options for this specific issue. Tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support


1 reply
Question marked as Top-ranking reply

Dec 6, 2024 3:31 AM in response to Ra-zak

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link with three options for this specific issue. Tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support


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Unable to update any apps as my iTunes and App Store accounts are disabled

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