New iPhone 16 won't turn on

Just purchased new iphone 16, activiated in stote, got home phone off won't turn on


[Re-Titled by Moderator]

iPhone 16 Pro

Posted on Dec 9, 2024 6:13 PM

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Question marked as Top-ranking reply

Posted on Dec 9, 2024 6:20 PM

First, try a forced restart:


Charge the phone for at least 15 minutes, then:


  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 



If that doesn’t fix it, take it back to the store. Was this an Apple store, BTW?

1 reply
Question marked as Top-ranking reply

Dec 9, 2024 6:20 PM in response to Drt4455

First, try a forced restart:


Charge the phone for at least 15 minutes, then:


  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 



If that doesn’t fix it, take it back to the store. Was this an Apple store, BTW?

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New iPhone 16 won't turn on

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