Dead pixel on a brand new MacBook Pro: Amazon return or Apple repair?
Sadly, Amazon has a deceptive “Apple Store” - literally calls it that!, which is NOT the same as buying from Apple!!! Well, now I know. Sadly, my brand new MacBook Pro right out of the box, has a dead pixel in the middle of the screen. I am a photographer so yes, it matters a lot. Now, neither Amazon nor Apple would exchange it for a non defective unit. Amazon has some crazy policy where you can only return it (within 2 weeks), they will NOT exchange, and when you return it they’ll hold your money hostage for up to a month, before they finally issue a refund. Apple on the other hand, takes zero responsibility for the condition of a brand new product, they will only repair, they won’t exchange it either because it wasn’t bought directly from them. So now I’m being screwed either way, as my only two options are: go through a long **** of a return process with Amazon so I could then re-purchase it from Apple, which will cost me more $$ and take a long time, and won’t have it by Xmas (it’s in part a Xmas present). Or, have this brand new 2k laptop repaired under the Apple warranty, where they’ll replace the entire screen (!), ultimately rendering it refurbished. So much for buying new! 😟 I can then hope for the best, but, what if that dead pixel is just the first of more to come issues with a defective unit? Or what if replacing the screen causes more issues? 😩
Wise people of the internet, what would you do in my place? Anyone with a similar experience?
I only have few more days left to decide if I’m going to return it or have it repaired. 😨
