How to fix error "Your Apple Account has been disabled in App Store and iTunes"

When I try to update my apps it says “your account has been disabled in the app store and itunes”


[Re-Titled by Moderator]

iPhone 15, iOS 18

Posted on Dec 10, 2024 5:49 AM

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Question marked as Top-ranking reply

Posted on Dec 11, 2024 5:00 AM

If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link with three options for this specific issue. Tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support


2 replies
Question marked as Top-ranking reply

Dec 11, 2024 5:00 AM in response to Ingojackel09

If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link with three options for this specific issue. Tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support


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How to fix error "Your Apple Account has been disabled in App Store and iTunes"

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