Mid 2011 iMac factory reset issue

I recently obtained a mid 2011 iMac that was running on Sierra 10.12.6. I was advised to do a factory reset for security reasons etc. Everything went well until reinstalling from the recovery hd. At the end of that install I kept getting an error I tried the process for factory reset a number of times and eventually I ended up with Mountain Lion 10.8.5 installed. It stated there were updates. It attempted to take me to the App Store but it stated I wasn’t connected to the internet even though I was and able to connect to other Webb pages. I have tried accessing Apple.com but I still get the message stating I’m not connected to the internet!.I’m not a stupid person but I do have cognitive issues as a result of a severe brain haemorrhage 10 years ago following which I changed all my tech to Apple as I found the software more intuitive but this has me stumped.


Posted on Dec 10, 2024 5:56 AM

Reply

Similar questions

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mid 2011 iMac factory reset issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.