My account has been suddenly disabled and I can't log out and when I request an active lock service I got rejected!! What nonsense is this now my phone has become worthless. Please review your services provided professionally, and this is something that happened with a very bad thing that will reflect on you
[Edited by Moderator]
iPhone 13 Pro, iOS 17
I can't read what you posted.
If Apple has permanently disabled your account, and you have discussed this with them, then there is nothing you can do (there is also certainly nothing anybody on this forum can do either). If you submitted an activation lock request then you need to have documentation that is acceptable to Apple to have them unlock the device. It is unfortunate but apparently you have not met this requirement.
In https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
I can't read what you posted.
If Apple has permanently disabled your account, and you have discussed this with them, then there is nothing you can do (there is also certainly nothing anybody on this forum can do either). If you submitted an activation lock request then you need to have documentation that is acceptable to Apple to have them unlock the device. It is unfortunate but apparently you have not met this requirement.
In https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
Was your purchase receipt from Apple or Authorized Apple Seller?
While it is not detailed in the supplied article, that has been a reason for other users. Apple does not get involved in third party sales, so receipts from other locations may not be accepted to show actual proof of ownership.
I know that the account cannot be recovered due to violation of the laws, but I want to use another account. I submitted a request to stop the activation lock for the purpose of recovering the request. The request was submitted through the phone by Arabic support. After a while, I also got rejected, now my phone has become invaluable. Can you imagine I have a phone box, a purchase bill, an iccount, password, and everything. In the end, he says we can't complete your request. It was rejected, and there is no reason to tell you why it was rejected.
Apple Authorised Service Provider
How can I re-activate my Apple Account?
