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CiaranCoopz Author

Level 1

30 points

18.2 Update has removed all Apple Intelligence from my phone, which I previously had access too

After updating to iOS 18.2 last night I am no longer able to access any of the Apple Intelligence features. I previously had access to these from the 18.2 Developer Beta and I turned off beta updates to ensure that I could update to the stable release of 18.2. Since updating, Apple Intelligence is in a constant state of downloading and never completes. I have turned Apple Intelligence on and off, turned my phone on and off, changed siri location, region, and voice and reset my settings, but nothing has worked. Where I once had access to Genmoji, Image Playground, Siri with ChatGPT, I do not have that anymore.

Has anyone else had this issue and/or have a fix?

I have updated my MacBook and iPad and they both have access to AI just fine, however my phone which previously had access, now doesn't and won't download it. I have an iPhone 15 Pro Max and I am based in the UK.

iPhone 15 Pro Max, iOS 18

Posted on Dec 12, 2024 7:23 AM

Top-ranking reply

CiaranCoopz Author

Level 1

30 points

Posted on Dec 12, 2024 12:58 PM

Hello, thank you for your reply.

Yeah I have reached out to Apple support, and its being escalated for someone to call me back tomorrow. Their troubleshooting hasn't resolved it. I was hoping in here that someone who has experienced the same may have a fix, but it does appear to be an issue Apple side that nothing we do can fix. Its a shame to have this experience after being able to use it previously.

I have left bug report feedback also.

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25 replies

CiaranCoopz Author

Level 1

30 points

Dec 16, 2024 8:43 AM in response to Renatin_uk

Yh I have managed to fix by erasing all content and settings and reinstalling from backup.

Dec 16, 2024 12:46 PM in response to CiaranCoopz

Fixed for me too!

Dec 17, 2024 1:23 AM in response to CiaranCoopz

its back guys! I did reset all settings and nothing, after I used the playground app today . It came back ! I don’t but appears to be all fixed !!

good luck

sakshi77

Level 1

14 points

Dec 20, 2024 11:44 AM in response to CiaranCoopz

My phone pey is not working

Dec 16, 2024 1:00 AM in response to CiaranCoopz

Same problem here ! I was able to use AI before in beta version with some bugs such as photo capture AI and others bugs in my notifications centre caused because of beta version!

I was really waiting for new updates as I regret to use Beta versions !

with the new update no Ai works anymore, but all other issues are resolved!

I rather wait for Apple to fix this bug and don’t have AI to have to use Beta versions again!

when you using beta version, you sign to have own responsibility over problems on your phone and you phone might no get cover for some problems!

MHT123

Level 1

9 points

Dec 21, 2024 6:06 AM in response to CiaranCoopz

Ever since the 18.2 update and I have been to the store-And I agree, Technicians/geniuses are not aware of what’s going on in Cupertino

And my products have been evaluated. I have a 15 pro and AirPods pro

Siri doesn’t always sync and yes, we all know the troubleshooting we’re supposed to do so no need to suggest that and iTunes continually disconnects

They don’t seem to have an answer. Does anyone else does anyone in Cupertino Know of an update that’s coming to help with this

Thank you, and please help

It’s true us peaceful people are only irritated when it comes to Siri /iPhones

Dec 14, 2024 11:32 AM in response to ckralc

Thanks for your response. I can report that I am getting some of the AI back, the less complex. It is literally trickling in, like maple syrup in February.

Dec 16, 2024 2:59 AM in response to CiaranCoopz

I found the language settings of your phone and Siri need to be the same in order for Apple Intelligence to function.

Dec 16, 2024 8:04 AM in response to CiaranCoopz

I just deleted all content and settings and restored my iPad as if it were new using iCloud backup. It worked.

sk7282

Level 1

8 points

Dec 18, 2024 11:38 AM in response to CiaranCoopz

just reset you setting until you see that your apple intelligence is downloading. leave it for 3-4 hours in the background and it will. try resetting your setting 3-4 times and it will work

18.2 Update has removed all Apple Intelligence from my phone, which I previously had access too