Conflicting information in the "about this mac" window

When I click on the "system report" tab, and the on the diagnostics I get


"Power On Self-Test:


 Last Run: 12/13/24, 10:39 AM

 Result: Failed

 Failure Type: Memory

 Memory Slot: 140345488884482/140345488884489


then I scroll down and click on memory I get this

Size: 8 GB

 Type: DDR2 FB-DIMM

 Speed: 800 MHz

 Status: OK

 Manufacturer: 0x802C

 Part Number: 0x333648544631473732465A36363743314434

 Serial Number: 0xD95AB771


DIMM Riser B/DIMM 2:


 Size: 8 GB

 Type: DDR2 FB-DIMM

 Speed: 800 MHz

 Status: OK

 Manufacturer: 0x802C

 Part Number: 0x333648544631473732465A36363743314434

 Serial Number: 0xD95AB771


DIMM Riser A/DIMM 1:


 Size: 8 GB

 Type: DDR2 FB-DIMM

 Speed: 800 MHz

 Status: OK

 Manufacturer: 0x802C

 Part Number: 0x333648544631473732465A36363743314434

 Serial Number: 0xD95AB771


DIMM Riser A/DIMM 2:


 Size: 8 GB

 Type: DDR2 FB-DIMM

 Speed: 800 MHz

 Status: OK

 Manufacturer: 0x802C

 Part Number: 0x333648544631473732465A36363743314434

 Serial Number: 0xD95AB771


DIMM Riser B/DIMM 3:


 Size: 512 MB

 Type: DDR2 FB-DIMM

 Speed: 800 MHz

 Status: OK

 Manufacturer: 0x802C

 Part Number: 0x3138484631323837324A4438304544364434

 Serial Number: 0xDA1D8EC7


DIMM Riser B/DIMM 4:


 Size: 512 MB

 Type: DDR2 FB-DIMM

 Speed: 800 MHz

 Status: OK

 Manufacturer: 0x802C

 Part Number: 0x3138484631323837324A4438304544364434

 Serial Number: 0xDA1D8EC6


DIMM Riser A/DIMM 3:


 Size: 2 GB

 Type: DDR2 FB-DIMM

 Speed: 800 MHz

 Status: OK

 Manufacturer: 0x0D9B

 Part Number: -

 Serial Number: -


DIMM Riser A/DIMM 4:


 Size: 2 GB

 Type: DDR2 FB-DIMM

 Speed: 800 MHz

 Status: OK

 Manufacturer: 0x0D9B

 Part Number: -

 Serial Number: -


They are all listing a status as "OK", but conflicting info is that there is NO memory in DIMM Riser B/DIMM 3: or DIMM Riser B/DIMM 4:


What would cause this and the computer froze twice while typing this


Mac Pro, OS X 10.11

Posted on Dec 13, 2024 8:51 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 13, 2024 9:21 AM

Most likely because the first item is the result of a power on self test performed before macOS started, while the memory details were gathered once macOS was running and that did not trigger any memory issue. The memory error occurred during POST where a self test was performed....the selftest was not likely performed with the latter. Keep in mind that memory issues can be intermittent & may only be detected under certain conditions unless the memory failure is severe enough to persist all the time.


You can try running the Apple Hardware Test/Apple Diagnostics to see if it can re-detect the memory failure. How you do this depends on the exact model Mac since Apple had the diagnostics on the original DVDs with the older Macs while some later Macs had online diagnostics added later on. Your Mac is old judging by the 800MHz bus speeds.


One of your memory modules or memory slots has a hardware issue. You can try creating a bootable Memtest86 USB stick to check the memory, but keep in mind it may not always detected an issue.


FYI, a passing diagnostic does not mean everything is good. It only means that the tests at that specific time did not encounter an issue.

Similar questions

13 replies
Question marked as Top-ranking reply

Dec 13, 2024 9:21 AM in response to Mylit

Most likely because the first item is the result of a power on self test performed before macOS started, while the memory details were gathered once macOS was running and that did not trigger any memory issue. The memory error occurred during POST where a self test was performed....the selftest was not likely performed with the latter. Keep in mind that memory issues can be intermittent & may only be detected under certain conditions unless the memory failure is severe enough to persist all the time.


You can try running the Apple Hardware Test/Apple Diagnostics to see if it can re-detect the memory failure. How you do this depends on the exact model Mac since Apple had the diagnostics on the original DVDs with the older Macs while some later Macs had online diagnostics added later on. Your Mac is old judging by the 800MHz bus speeds.


One of your memory modules or memory slots has a hardware issue. You can try creating a bootable Memtest86 USB stick to check the memory, but keep in mind it may not always detected an issue.


FYI, a passing diagnostic does not mean everything is good. It only means that the tests at that specific time did not encounter an issue.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Conflicting information in the "about this mac" window

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.