Kernel panic help

My macbook pro always shutdown with 5 languages on screen when the Capcut generate the video.


15-inch, 2017

  Chipset Model: Intel HD Graphics 630

  Chipset Model: Radeon Pro 555


Here is the report.

panic(cpu 2 caller 0xffffff7fa90e6e2c): "Graphics firmware encountered an exception (eip: 0x106cb, fault #: 0xd)\n" @IGGuC.cpp:923
Panicked task 0xffffff8b710f68b8: 244 threads: pid 0: kernel_task
Backtrace (CPU 2), panicked thread: 0xffffff903e3d8598, Frame : Return Address
0xfffffffe0054fad0 : 0xffffff8013e6f4fd 
0xfffffffe0054fb20 : 0xffffff8013fc3c54 
0xfffffffe0054fb60 : 0xffffff8013fb36d9 
0xfffffffe0054fbc0 : 0xffffff8013e0f951 
0xfffffffe0054fbe0 : 0xffffff8013e6f7dd 
0xfffffffe0054fcd0 : 0xffffff8013e6ee87 
0xfffffffe0054fd30 : 0xffffff80145dceab 
0xfffffffe0054fe20 : 0xffffff7fa90e6e2c 
0xfffffffe0054fe70 : 0xffffff7fa905c614 
0xfffffffe0054fed0 : 0xffffff80145173c3 
0xfffffffe0054ff20 : 0xffffff8014515cfe 
0xfffffffe0054ff60 : 0xffffff8014515347 
0xfffffffe0054ffa0 : 0xffffff8013e0f19e 
      Kernel Extensions in backtrace:
         com.apple.driver.AppleIntelKBLGraphics(20.0.6)[AA2F73F6-7F96-3495-94F6-1E12F5A2D7D3]@0xffffff7fa905a000->0xffffff7fa9117fff
            dependency: com.apple.iokit.IOAcceleratorFamily2(475.40.6)[5CEA519D-44FC-30EB-8622-2394570EBDD4]@0xffffff7fa94d0000->0xffffff7fa953afff
            dependency: com.apple.iokit.IOGraphicsFamily(597)[718E01CF-8B05-3042-88F4-DE3441395D00]@0xffffff7fa9671000->0xffffff7fa969ffff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[6E72A292-C2AA-3F1B-8141-213720748CBD]@0xffffff8016891000->0xffffff80168c2fff
            dependency: com.apple.iokit.IOSurface(336.50.1)[77B6FAFD-A20E-3EA7-BE72-B31AEF840BAF]@0xffffff80169f5000->0xffffff8016a1dfff

Process name corresponding to current thread (0xffffff903e3d8598): kernel_task

Mac OS version:
22F66

Kernel version:
Darwin Kernel Version 22.5.0: Mon Apr 24 20:51:50 PDT 2023; root:xnu-8796.121.2~5/RELEASE_X86_64
Kernel UUID: 7E997BC9-2104-3D4D-9AAE-17BD7A3FEC2D
roots installed: 0
KernelCache slide: 0x0000000013a00000
KernelCache base:  0xffffff8013c00000
Kernel slide:      0x0000000013adc000
Kernel text base:  0xffffff8013cdc000
__HIB  text base: 0xffffff8013b00000
System model name: MacBookPro14,3 (Mac-551B86E5744E2388)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0

Posted on May 8, 2024 2:20 PM

Reply
Question marked as Best reply

Posted on May 8, 2024 2:27 PM

Contact Apple Support, as it would appear this Mac might have a graphics hardware problem, or you have an app with a bug. Whether this is bad hardware, or a problem in the tool being used, or somewhere in the playback?


Might try disabling graphics switching, too: Set graphics performance on MacBook Pro - Apple Support


1 reply
Question marked as Best reply

May 8, 2024 2:27 PM in response to sanool

Contact Apple Support, as it would appear this Mac might have a graphics hardware problem, or you have an app with a bug. Whether this is bad hardware, or a problem in the tool being used, or somewhere in the playback?


Might try disabling graphics switching, too: Set graphics performance on MacBook Pro - Apple Support


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