User profile for user: rongam01
rongam01 Author
User level: Level 1
4 points

MacBook Pro crashing on Sonoma 14.6.1

Here is the details :


panic(cpu 6 caller 0xffffff801f37b693): Kernel trap at 0xffffff801f2c9bf9, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000080000000004, CR3: 0x0000000032eb6000, CR4: 0x00000000003626e0

RAX: 0xffffff801fef6f80, RBX: 0x0000080000000000, RCX: 0x0000000000000002, RDX: 0xffffff851100bc10

RSP: 0xffffffea34207d80, RBP: 0xffffffea34207d90, RSI: 0xffffff903459ea00, RDI: 0x0000080000000000

R8:  0x0000000000000068, R9:  0xffffff802011f900, R10: 0x0000000000000041, R11: 0x0000000000000041

R12: 0xffffff99dc3eb598, R13: 0xffffff801f0a8450, R14: 0xffffff903459ea00, R15: 0x0000000000000010

RFL: 0x0000000000010206, RIP: 0xffffff801f2c9bf9, CS:  0x0000000000000008, SS:  0x0000000000000000

Fault CR2: 0x0000080000000004, Error code: 0x0000000000000000, Fault CPU: 0x6, PL: 0, VF: 1


Panicked task 0xffffff9511168fd8: 281 threads: pid 0: kernel_task

Backtrace (CPU 6), panicked thread: 0xffffff99dc3eb598, Frame : Return Address

0xffffffea34207700 : 0xffffff801f226561 

0xffffffea34207750 : 0xffffff801f38bc30 

0xffffffea34207790 : 0xffffff801f37b1ec 

0xffffffea34207810 : 0xffffff801f1c0971 

0xffffffea34207830 : 0xffffff801f22684d 

0xffffffea34207920 : 0xffffff801f225ef3 

0xffffffea34207980 : 0xffffff801f9db7ab 

0xffffffea34207a70 : 0xffffff801f37b693 

0xffffffea34207bf0 : 0xffffff801f37b377 

0xffffffea34207c70 : 0xffffff801f1c0971 

0xffffffea34207c90 : 0xffffff801f2c9bf9 

0xffffffea34207d90 : 0xffffff801f921f88 

0xffffffea34207dc0 : 0xffffff801f9166a6 

0xffffffea34207e20 : 0xffffff7fb42fe892 

0xffffffea34207e40 : 0xffffff7fb42fcce5 

0xffffffea34207e60 : 0xffffff7fb42abc92 

0xffffffea34207e90 : 0xffffff7fb42fdb91 

0xffffffea34207eb0 : 0xffffff7fb42e6aae 

0xffffffea34207ed0 : 0xffffff801f9109da 

0xffffffea34207f20 : 0xffffff801f90f1fe 

0xffffffea34207f60 : 0xffffff801f90e826 

0xffffffea34207fa0 : 0xffffff801f1c019e 

      Kernel Extensions in backtrace:

         com.apple.iokit.IOAcceleratorFamily2(481.40.2)[D4E64BC5-BB33-38C7-A445-932573231969]@0xffffff7fb42a9000->0xffffff7fb4313fff

            dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[5B020421-9B82-3828-BC4D-C83045159601]@0xffffff802089c000->0xffffff80208d3fff

            dependency: com.apple.iokit.IOGraphicsFamily(598)[79F2F7E4-E451-35E1-BF22-1EFFA4192888]@0xffffff7fb4439000->0xffffff7fb4467fff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[250D1260-447B-3BF3-96B2-C784699ED806]@0xffffff8021568000->0xffffff8021599fff

            dependency: com.apple.iokit.IOReportFamily(47)[8476E632-A5DB-34EC-A637-30C25D8C1767]@0xffffff80215aa000->0xffffff80215acfff

            dependency: com.apple.iokit.IOSurface(352.50.1)[7CADA50D-8D9C-3062-995C-7A44CB17D810]@0xffffff80216cc000->0xffffff80216f2fff


Process name corresponding to current thread (0xffffff99dc3eb598): kernel_task


Mac OS version:

23G93


Kernel version:

Darwin Kernel Version 23.6.0: Mon Jul 29 21:13:00 PDT 2024; root:xnu-10063.141.2~1/RELEASE_X86_64

Kernel UUID: B8A95C25-3789-30A2-AE3C-7A48E0B91426

roots installed: 0

KernelCache slide: 0x000000001ee00000

KernelCache base:  0xffffff801f000000

Kernel slide:      0x000000001eee4000

Kernel text base:  0xffffff801f0e4000

__HIB  text base: 0xffffff801ef00000

System model name: MacBookPro16,1 (Mac-E1008331FDC96864)

System shutdown begun: NO

Hibernation exit count: 23


System uptime in nanoseconds: 16343818850451

Last Sleep:           absolute           base_tsc          base_nano

  Uptime  : 0x00000edd578454bc

  Sleep   : 0x00000ec987099706 0x000000020ed1190c 0x00000ec1833a1620

  Wake    : 0x00000ec9b027beef 0x00000002078eb278 0x00000ec997e164d8

Compressor Info: 3% of compressed pages limit (OK) and 4% of segments limit (OK) with 2 swapfiles and OK swap space

Zone info:

  Zone map: 0xffffff80438ec000 - 0xffffffa0438ec000

  . PGZ   : 0xffffff80438ec000 - 0xffffff80458ed000

  . VM    : 0xffffff80458ed000 - 0xffffff85120ec000

  . RO    : 0xffffff85120ec000 - 0xffffff86ab8ec000

  . GEN0  : 0xffffff86ab8ec000 - 0xffffff8b780ec000

  . GEN1  : 0xffffff8b780ec000 - 0xffffff90448ec000

  . GEN2  : 0xffffff90448ec000 - 0xffffff95110ec000

  . GEN3  : 0xffffff95110ec000 - 0xffffff99dd8ec000

  . DATA  : 0xffffff99dd8ec000 - 0xffffffa0438ec000

  Metadata: 0xffffffa0638fc000 - 0xffffffa0838fc000

  Bitmaps : 0xffffffa0838fc000 - 0xffffffa0868fc000

  Extra   : 0 - 0


last started kext at 8238600570: >!AHIDKeyboard   7440.3 (addr 0xffffff8020708000, size 20480)

loaded kexts:


[Re-Titled by Moderator]

Posted on Aug 27, 2024 10:19 AM

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User profile for user: leroydouglas
leroydouglas
User level: Level 10
205,928 points

Posted on Aug 31, 2024 12:08 PM

unplug all non-essential peripherals when testing


Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all known to cause issues on the macOS


To trouble shoot further you can:


—A SafeBoot Use safe mode on your Mac - Apple Support will sort many anomalies


Does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled temporarily.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.


This test will tell you if third party interference; most extensions etc are not loaded in safe boot mode.


***if you have a wireless keyboard with rechargeable batteries connect the charging cable before booting to Safe Mode. 

This will make it act as a wired keyboard and will result in a successful Safe Boot mode.



—Test issue in another user (or guest user) account Change Users & Groups settings on Mac - Apple Support


This will tell you if it a universal issue or isolated to your user/admin account. 




for hardware issues—

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support





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Question marked as Top-ranking reply
User profile for user: leroydouglas
leroydouglas
User level: Level 10
205,928 points

Aug 31, 2024 12:08 PM in response to rongam01

unplug all non-essential peripherals when testing


Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all known to cause issues on the macOS


To trouble shoot further you can:


—A SafeBoot Use safe mode on your Mac - Apple Support will sort many anomalies


Does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled temporarily.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.


This test will tell you if third party interference; most extensions etc are not loaded in safe boot mode.


***if you have a wireless keyboard with rechargeable batteries connect the charging cable before booting to Safe Mode. 

This will make it act as a wired keyboard and will result in a successful Safe Boot mode.



—Test issue in another user (or guest user) account Change Users & Groups settings on Mac - Apple Support


This will tell you if it a universal issue or isolated to your user/admin account. 




for hardware issues—

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support





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MacBook Pro crashing on Sonoma 14.6.1

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