MacBook Pro keeps crashing

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Fushams Author

Level 1

0 points

MacBook Pro keeps crashing

panic(cpu 2 caller 0xffffff800f9b3f23): Kernel trap at 0xffffff8012b24e09, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x000000036ccad0dd, CR4: 0x00000000003626e0

RAX: 0x0000000000000000, RBX: 0x0000000000001000, RCX: 0x0000000000000000, RDX: 0xfffffeb5570ac000

RSP: 0xfffffffe00d535a0, RBP: 0xfffffffe00d53750, RSI: 0x0000000000000040, RDI: 0xfffffffe00d53948

R8: 0xffffff8012b09cf4, R9: 0x00000000000000ac, R10: 0x0000000000000d3e, R11: 0xfffffffe00d53c47

R12: 0xffffff8012b5e908, R13: 0x0000000000001000, R14: 0xfffffeb5570ac000, R15: 0xfffffffe00d53940

RFL: 0x0000000000010246, RIP: 0xffffff8012b24e09, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000002, Fault CPU: 0x2, PL: 0, VF: 0

Panicked task 0xffffff95a37b1478: 19 threads: pid 516: MSTeams

Backtrace (CPU 2), panicked thread: 0xffffff90d7d7d598, Frame : Return Address

0xfffffffe00d52f80 : 0xffffff800f86fc7d

0xfffffffe00d52fd0 : 0xffffff800f9c3f74

0xfffffffe00d53010 : 0xffffff800f9b3a87

0xfffffffe00d53060 : 0xffffff800f810971

0xfffffffe00d53080 : 0xffffff800f86ff5d

0xfffffffe00d53170 : 0xffffff800f86f607

0xfffffffe00d531d0 : 0xffffff800ffdaa9b

0xfffffffe00d532c0 : 0xffffff800f9b3f23

0xfffffffe00d53440 : 0xffffff800f9b3c0d

0xfffffffe00d53490 : 0xffffff800f810971

0xfffffffe00d534b0 : 0xffffff8012b24e09

0xfffffffe00d53750 : 0xffffff8012b09e19

0xfffffffe00d53790 : 0xffffff800fd7ab80

0xfffffffe00d53a40 : 0xffffff800fd7aec6

0xfffffffe00d53a80 : 0xffffff800f914cec

0xfffffffe00d53ac0 : 0xffffff800f910bde

0xfffffffe00d53be0 : 0xffffff800f910458

0xfffffffe00d53c70 : 0xffffff800f90ef41

0xfffffffe00d53ef0 : 0xffffff800f9b4278

0xfffffffe00d53fa0 : 0xffffff800f81089f

Kernel Extensions in backtrace:

com.apple.kec.corecrypto(12.0)[9007FC53-5A05-30FE-9EF0-710A59D4AA69]@0xffffff8012ae4000->0xffffff8012b5cfff

Process name corresponding to current thread (0xffffff90d7d7d598): MSTeams

Mac OS version:

22G513

Kernel version:

Darwin Kernel Version 22.6.0: Sun Dec 17 22:18:09 PST 2023; root:xnu-8796.141.3.703.2~2/RELEASE_X86_64

Kernel UUID: E842293E-6652-3980-AA66-4C1D156AB7AB

roots installed: 0

KernelCache slide: 0x000000000f400000

KernelCache base: 0xffffff800f600000

Kernel slide: 0x000000000f4dc000

Kernel text base: 0xffffff800f6dc000

__HIB text base: 0xffffff800f500000

System model name: MacBookPro14,3 (Mac-551B86E5744E2388)

System shutdown begun: NO

Panic diags file available: YES (0x0)

Hibernation exit count: 0

System uptime in nanoseconds: 126163129848

Last Sleep: absolute base_tsc base_nano

Uptime : 0x0000001d5fe89a84

Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000

Wake : 0x0000000000000000 0x000000194856f48c 0x0000000000000000

Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space

Zone info:

Zone map: 0xffffff8a6e39d000 - 0xffffffaa6e39d000

. PGZ : 0xffffff8a6e39d000 - 0xffffff8a7039e000

. VM : 0xffffff8a7039e000 - 0xffffff8f3cb9d000

. RO : 0xffffff8f3cb9d000 - 0xffffff90d639d000

. GEN0 : 0xffffff90d639d000 - 0xffffff95a2b9d000

. GEN1 : 0xffffff95a2b9d000 - 0xffffff9a6f39d000

. GEN2 : 0xffffff9a6f39d000 - 0xffffff9f3bb9d000

. GEN3 : 0xffffff9f3bb9d000 - 0xffffffa40839d000

. DATA : 0xffffffa40839d000 - 0xffffffaa6e39d000

Metadata: 0xffffffba905ed000 - 0xffffffbab05ed000

Bitmaps : 0xffffffbab05ed000 - 0xffffffbab35ed000

Extra : 0 - 0

[Re-Titled by Moderator]

MacBook Pro 15″, macOS 10.12

Posted on Mar 14, 2024 10:50 AM

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Answer 1

Top-ranking reply

Grant Bennet-Alder

Level 10

144,293 points

Mar 18, 2024 7:15 AM in response to Fushams

Fushams wrote:

<Crash Report.log>

I use Sophos antivirus

Reader who experience page faults in random Applications often discover, MUCH later, that the page fault was caused by third party Virus scanner software, which was acting "to protect you."

By far the easiest way to cause poor performance, instability, overheating and crashing is to install ANY third-party speeder-uppers, Cleaners, Optimizers, or Virus scanners. or a VPN that you installed yourself. The main reason is that they are relentless in scanning your files, non-stop, looking for virus-like patterns in Everything. When completed, they do it all again.

The idea that a third party, with no special knowledge of the inner workings of MacOS, can somehow find a simple way to protect your computer — that is not already being done by MacOS itself — suggests that the MacOS developers are somehow "holding out on you". That is absurd.

You should remove any and all (other than Apple built-in) virus scanners, speeder uppers, optimizers, cleaners, App deleters or VPN packages you installed yourself, or anything of that ilk.

Third-party file Sync-ers such as DropBox, BackBlaze, OneDrive, or GoogleDrive can ruin performance, but are not inherently dangerous.

Effective defenses against malware and ot… - Apple Community

Recommended Action: remove that junk and NEVER re-install it.

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Answer 2

Mar 19, 2024 9:42 AM in response to Fushams

I don't think we have any magic bullets for drive issues.

I hope you have a recent backup.

contact Apple support and ask them to read your already-posted panic reports, if they agree, they can DIRECT an Apple Authorized service provider to swap your mainborard, which includes the drive.

I recommend you not go COLD to the genus bar, because they are not trained to read panic reports, and in most cases, will just run diagostics overnight and return your computer "no faults detected".

Official Apple Support

.

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Answer 3

Mar 14, 2024 2:53 PM in response to Fushams

are you running any third-party Virus scanners? which one(s)?

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Answer 4

Fushams Author

Level 1

0 points

Mar 17, 2024 9:19 PM in response to Seallbay

Teams was loading. This happens when multiple programs start. Sometimes the system will load the programs and then crash shortly afterwards. I was able to get the disc utility first aid run on the entire hard drive, and only one had errors, but finished successfully. The system still crashed after the first aid was run. Not sure why it keeps crashing.

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Answer 5

Mar 19, 2024 7:43 AM in response to Fushams

that's a problem with the built-in DRIVE, not with graphics controller.

panic(cpu 6 caller 0xffffff801ea2481e): nvme: ". Command timeout. Write. fBuiltIn=1 MODEL=APPLE SSD SM2048L FW=CXS5EA0Q CSTS=0x1 US[1]=0x0 US[0]=0x533 VID=0x144d DID=0xa804 CRITICAL_WARNING=0x0.\n" @IONVMeController.cpp:6147

nvme is the interface used ONLY to talk to the built-in drive.

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