User profile for user: arielle91
arielle91 Author
User level: Level 1
8 points

MacBook Pro running Ventura 13.6.1 keeps crashing

MacBook Pro Keeps crashing..MacBook Pro ( It is older ) running Ventura 13.6.1 I have made sure there are no updates. I have also browsed the internet and threads to help fix the issue and it's still happening.


panic(cpu 1 caller 0xffffff80073b4f03): Kernel trap at 0xffffff800770e95d, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff96b97770a0, CR3: 0x00000000425410c9, CR4: 0x00000000003626e0

RAX: 0xffffffaa28e680c8, RBX: 0xffffffaa27c5b7e8, RCX: 0xffffffaa27c5b858, RDX: 0x0000000000000080

RSP: 0xffffffce8ae7fb90, RBP: 0xffffffce8ae7fca0, RSI: 0x0000000000000000, RDI: 0x0000000000000000

R8: 0x0000000093519600, R9: 0x0000000000000000, R10: 0xffffff80080d5000, R11: 0xffffff955e8e94d8

R12: 0xffffffaa27c5b818, R13: 0xffffff96b9777080, R14: 0xffffffaa27c5b780, R15: 0xffffff800770f7e0

RFL: 0x0000000000010282, RIP: 0xffffff800770e95d, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff96b97770a0, Error code: 0x0000000000000000, Fault CPU: 0x1, PL: 1, VF: 5


Panicked task 0xffffff9bc6165258: 10 threads: pid 760: Safari

Backtrace (CPU 1), panicked thread: 0xffffffaa28e680c8, Frame : Return Address


Kernel Extensions in backtrace:

com.apple.kec.pthread(1.0)[183E2FDA-EF4D-3EFE-B98C-0BC477186E17]@0xffffff800a57d000->0xffffff800a583fff


Process name corresponding to current thread (0xffffffaa28e680c8): Safari


Mac OS version:

22G313


Kernel version:

Darwin Kernel Version 22.6.0: Wed Oct 4 21:25:26 PDT 2023; root:xnu-8796.141.3.701.17~4/RELEASE_X86_64

Kernel UUID: 6059599F-7994-349C-8DC6-03F3B60C83DE

roots installed: 0

KernelCache slide: 0x0000000006e00000

KernelCache base: 0xffffff8007000000

Kernel slide: 0x0000000006edc000

Kernel text base: 0xffffff80070dc000

__HIB text base: 0xffffff8006f00000

System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)

System shutdown begun: NO

Panic diags file available: YES (0x0)

Hibernation exit count: 0


System uptime in nanoseconds: 2996028916668

Last Sleep: absolute base_tsc base_nano

Uptime : 0x000002b9913d4720

Sleep : 0x00000295fc38296a 0x00000f9847b7b21e 0x000002935a04188c

Wake : 0x0000029609cc28fd 0x00000f9f8b85f746 0x0000029607fce854

Compressor Info: 8% of compressed pages limit (OK) and 5% of segments limit (OK) with 1 swapfiles and OK swap space


[Edited by Moderator]

MacBook Pro 13″, macOS 13.6

Posted on Oct 26, 2023 2:11 PM

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User profile for user: Brittany1416
Brittany1416
User level: Community Specialist

Posted on Oct 27, 2023 1:34 PM

Hi arielle91,


It seems like your Mac is experiencing an error known as a kernel panic. Please check out this link, which explains what to do, and will guide you through that process: If your Mac restarts and a message appears


If your Mac restarts and a message appears

If your Mac restarts unexpectedly, an error known as a kernel panic occurred, and a message indicates that your computer restarted because of a problem.

The most likely cause is faulty software. A kernel panic can also be caused by damaged or incompatible hardware, including external devices attached to your Mac.

If the kernel panic is caused by a known problem, the faulty software is identified. To make sure that this software doesn’t continue to cause kernel panics, move it to the Trash.

If the faulty software is not identified and your Mac continues to experience kernel panics, try the following:
* Restart your Mac in safe mode. If it successfully starts up in safe mode, choose Apple menu  > App Store, click Updates, then install any available updates.
* Uninstall any plug-ins or other enhancement software from manufacturers other than Apple. If you recently updated macOS or an app, plug-ins and other software that worked in the past may no longer be compatible. Read the manufacturer’s documentation (including Read Me notes) to be sure the software is compatible with your version of macOS.
* Disconnect all devices except for an Apple keyboard and mouse. Remove hardware upgrades from other manufacturers, such as random-access memory (RAM) and Peripheral Component Interconnect (PCI) cards. Then try restarting your Mac.
* If this resolves the issue, reconnect one device at a time, restarting your Mac after reconnecting each one, until you determine which device is causing the problem.
* Use Apple Diagnostics to diagnose problems with your computer’s internal hardware, such as the logic board, memory, and wireless components. See the Apple Support article Use Apple Diagnostics to test your Mac.
If the suggestions above don’t help, try reinstalling macOS.
Note: If you moved or renamed a system file or folder, you must reinstall macOS—it won’t work to just replace or rename the item.


Thanks!

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Question marked as Top-ranking reply
User profile for user: Brittany1416
Brittany1416
User level: Community Specialist

Oct 27, 2023 1:34 PM in response to arielle91

Hi arielle91,


It seems like your Mac is experiencing an error known as a kernel panic. Please check out this link, which explains what to do, and will guide you through that process: If your Mac restarts and a message appears


If your Mac restarts and a message appears

If your Mac restarts unexpectedly, an error known as a kernel panic occurred, and a message indicates that your computer restarted because of a problem.

The most likely cause is faulty software. A kernel panic can also be caused by damaged or incompatible hardware, including external devices attached to your Mac.

If the kernel panic is caused by a known problem, the faulty software is identified. To make sure that this software doesn’t continue to cause kernel panics, move it to the Trash.

If the faulty software is not identified and your Mac continues to experience kernel panics, try the following:
* Restart your Mac in safe mode. If it successfully starts up in safe mode, choose Apple menu  > App Store, click Updates, then install any available updates.
* Uninstall any plug-ins or other enhancement software from manufacturers other than Apple. If you recently updated macOS or an app, plug-ins and other software that worked in the past may no longer be compatible. Read the manufacturer’s documentation (including Read Me notes) to be sure the software is compatible with your version of macOS.
* Disconnect all devices except for an Apple keyboard and mouse. Remove hardware upgrades from other manufacturers, such as random-access memory (RAM) and Peripheral Component Interconnect (PCI) cards. Then try restarting your Mac.
* If this resolves the issue, reconnect one device at a time, restarting your Mac after reconnecting each one, until you determine which device is causing the problem.
* Use Apple Diagnostics to diagnose problems with your computer’s internal hardware, such as the logic board, memory, and wireless components. See the Apple Support article Use Apple Diagnostics to test your Mac.
If the suggestions above don’t help, try reinstalling macOS.
Note: If you moved or renamed a system file or folder, you must reinstall macOS—it won’t work to just replace or rename the item.


Thanks!

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MacBook Pro running Ventura 13.6.1 keeps crashing

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