My iPad is got the wrong Apple account email
My iPad is got the wrong Apple account email
Question marked as
Rhibbets Said:
“My iPad is got the wrong Apple account email”
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Getting your Credentials Correct...
Is this a Used Device?
If so…
Return this or Get it Signed Out:
It seems someone is logged into it and you were scammed as a result, though a full-assumption, on my part. So, if purchased secondhand (i.e. off of eBay or Amazon), then the seller needs to change the eMail to your own. This is the site the seller should have used prior to selling it to you: What to do Before you Sell, Give Away, or Trade In your iPhone or iPad - Apple Support. The seller should have known better.
If not…
Contact Apple Support:
Ask the Apple Rep to assist you with getting into it over-the-phone. If permitted to do so, then inform to modify the eMail address associated to your Apple Account, to what it should be. Important: Perform a Trial & Error login session with the Apple Rep prior to ending the phone call.
Contact ApleSupport.
- Contact Us - Choose Locations
- Proceed from there as Necessary
- Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)