Face ID Unavailable After Update on iPhone

Question

Level 1

4 points

Face ID Unavailable After Update on iPhone

Issue Description:

Immediately after completing the update, I noticed that the Face ID feature stopped functioning. Each time I attempt to use it, I receive an error message indicating that Face ID is unavailable, or it fails to respond entirely. This issue persists across all applications and system functions that rely on Face ID.

Troubleshooting Steps Taken:

To resolve the issue, I have already attempted the following steps:

1. Restarted the Device: I performed a full restart of the iPhone, but the issue remained.

2. Cleaned the TrueDepth Camera: I ensured that the camera is free of any dirt, debris, or obstructions that could interfere with Face ID functionality.

3. Reset Face ID: I reset the Face ID settings and attempted to set it up again, but the device failed to complete the process.

4. Checked for Additional Updates: I verified that the software is fully up-to-date, but the problem persists.

Impact of the Issue:

This malfunction has significantly impacted my daily use of the device, as I rely on Face ID for unlocking my phone, authorizing payments, and accessing secured apps. The inconvenience caused by this issue is considerable, given how integral Face ID is to my workflow and device security.

Request for Assistance:

I kindly request your support in diagnosing and resolving this issue. Please advise if:

• There is a patch or software update planned to address this problem.

• I need to bring my device to an Apple Store or authorized service provider for further inspection.

Please let me know how to proceed at your earliest convenience. I rely heavily on this feature, and I hope for a swift resolution to restore full functionality to my device.

[Re-Titled by Moderator]

iPhone 13 Pro, iOS 18

Posted on Dec 14, 2024 3:10 AM

Reply

Answer 1

Dec 21, 2024 12:38 AM in response to shadi127

If you still need help, reset your Face ID, then set it up again. Go to Settings, tap Face ID & Passcode, then tap Reset Face ID. Next, tap Set up Face ID to set it up again.

If Face ID isn't working on your iPhone or iPad Pro

Parts and service history

With iPhone 12 models and later using iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to Camera.

You will see an Unknown Part message if the camera installation is incomplete or if the camera:
Was replaced with a nongenuine camera
Was already used or installed in another iPhone
Isn't functioning as expected

This message doesn't affect your ability to use your iPhone or access your camera.

Learn more about iPhone parts and service history.

If your iPhone's camera has been previously replaced, repaired, or serviced by an unauthorized service provider, it's worth noting that Apple may decline to provide service for your device. The decision to refuse service will depend on the specific components that were affected by the unauthorized service.

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

Reply

Answer 2

Dec 21, 2024 12:38 AM in response to shadi127

This platform is designed as a user-to-user forum with Apple Inc. acting as a moderator. The primary objective is to foster a community where users can participate in meaningful discussions while adhering to established guidelines.

This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.

Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map.

Reply

Face ID Unavailable After Update on iPhone

Similar questions