Can't Import photos from an iPhone to the Mac?


I'm copying an earlier question that has come up several times and I think not been answered


M_ttyG

Author

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68 points

Photos won't import from iPhone to Mac after Sonoma update. 

Photos from my iPhone show up in the photos app, but when I select "import all new photos" it acts like its about to start (shows status bar), then my iPhone disappears from the device window/no photos are imported, then shows up again and the process starts all over.


I am using:

2023 M2 MacBook Air - Sonoma 14.0

iPhone 14 Pro - iOS 17.0.3

Apple Genuine USB-C to Lighting Cable


I've tried all the tricks (various cables, reboot each device, reset location & privacy, transfer to Mac or PC set to "Keep Originals", Disk Utility First Aid, etc.).


Need to get photos off my phone and onto my computer asap. Someone please help. Thank you.

MacBook Air 15″, macOS 14.0

Posted on Oct 19, 2023 10:26 AM

MacBook Air (M2, 2022)

Posted on Dec 15, 2024 7:20 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 15, 2024 7:46 AM

This has happened to me every once in a while over the last ten years. What I've found is that there is one photo or video that must be corrupted in some way and it will not import. When the mac tries to import that file, the process fails and the phone gets kicked out. So everything is working fine, photo have been importing, and suddenly the process stops and the icon for the phone disappears. The next time I try to import photos, that one bad file is the very first one the computer tries to import, the process fails immediately and there goes the phone icon again.


Queue helpless rage. I don't know why it takes me so long to remember what worked last time. I am answering this question mostly so that when I google the problem in two years, I can read it and remember quicker.


Plug your phone into the computer

Open Photos, etc, etc.

Click on your phone's image and you should see your photos ready to be imported.

Do not click the button to Import All New Photos.

Instead select the SECOND photo in the row.

Then click on the button that says Import Selected Photos and see if that photo imports.


If it does, then you know that first photo or video is causing the problem. Usually for me it's a video that has turned to evil. If you have a string of videos, maybe skip them and try to import a photo from further down. Then decide how much love that image or video that won't import and is screwing up the whole process.


You can just delete the bad file and move on.


Or you can select ALL the photos/video EXCEPT the bad one and import them.


I've only ever had one file at a time go bad at a time. So far. Knock wood.


Similar questions

3 replies
Question marked as Top-ranking reply

Dec 15, 2024 7:46 AM in response to Emmet-Jugband

This has happened to me every once in a while over the last ten years. What I've found is that there is one photo or video that must be corrupted in some way and it will not import. When the mac tries to import that file, the process fails and the phone gets kicked out. So everything is working fine, photo have been importing, and suddenly the process stops and the icon for the phone disappears. The next time I try to import photos, that one bad file is the very first one the computer tries to import, the process fails immediately and there goes the phone icon again.


Queue helpless rage. I don't know why it takes me so long to remember what worked last time. I am answering this question mostly so that when I google the problem in two years, I can read it and remember quicker.


Plug your phone into the computer

Open Photos, etc, etc.

Click on your phone's image and you should see your photos ready to be imported.

Do not click the button to Import All New Photos.

Instead select the SECOND photo in the row.

Then click on the button that says Import Selected Photos and see if that photo imports.


If it does, then you know that first photo or video is causing the problem. Usually for me it's a video that has turned to evil. If you have a string of videos, maybe skip them and try to import a photo from further down. Then decide how much love that image or video that won't import and is screwing up the whole process.


You can just delete the bad file and move on.


Or you can select ALL the photos/video EXCEPT the bad one and import them.


I've only ever had one file at a time go bad at a time. So far. Knock wood.


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Can't Import photos from an iPhone to the Mac?

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