Refurbished iMac's USB-C cable not compatible with recharging mouse

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Refurbished iMac's USB-C cable not compatible with recharging mouse

I was not provided with a cable to recharge my mouse when I purchased my refurbished iMac. At an Apple Store today they sold me a USB-C cable which does not plug in to the mouse. I was already po’ed that the cable didn’t come with the computer so I have a useless computer. I went to the store, which is not convenient for me to get to, they didn’t solve the problem so I STILL have an expensive useless piece of junk on my desk.

[Re-Titled by Moderator]

iMac 24″, macOS 15.1

Posted on Dec 16, 2024 3:44 PM

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Answer 1

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FoxFifth

Community+ 2025

Level 10

475,395 points

Dec 16, 2024 4:33 PM in response to Joanest

The cable should have come with the refurbished iMac if you purchased it directly from Apple. See the following (just one example) from https://www.apple.com/shop/product/FJV83LL/A/Refurbished-24-inch-iMac-Apple-M1-Chip-with-8%E2%80%91Core-CPU-and-7%E2%80%91Core-GPU-Green

What’s in the Box

Refurbished iMac

Magic Keyboard

Magic Mouse

143W power adapter

Power cord (2 m)

USB-C to Lightning Cable

The current M4 iMacs use a USB-C to USB-C cable while the M1 and M3 iMacs sold by the Refurbished store use a USB-C to Lightning cable.

This is primarily a user-to-user support forum; other Apple users like you. I can't help much but the above information may help you get the proper cable and possibly a refund.

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Refurbished iMac's USB-C cable not compatible with recharging mouse

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