How do I remove Activation Lock on iPad?

activation lock is on my ipad2 with an old email i no longer have i sent in a request to reset my apple id to my current username and received notification that my waiting period was over but now i can’t reset the password because the activation lock is still in place


[Re-Titled by Moderator]

iPad Air 2, iPadOS 15

Posted on Dec 17, 2024 10:22 AM

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Posted on Dec 17, 2024 11:02 AM

It is not clear what you mean by "i sent in a request to reset my apple id to my current username".


What should be done is resetting the Password of your old email. You will need to gain access to that account and it can be done even without access to the email address. It makes no difference if your Apple ID is a valid email address or not.

How to use account recovery when you can’t reset your Apple Account password - Apple Support


If you are unable to gain access to that account you will need to remove the Activation Lock by providing the original purchase receipt from Apple or Authorized Apple Seller. While it does not say the original purchase receipt is required, I have not seen any successful attempts to remove the lock without it.

How to remove Activation Lock - Apple Support


2 replies
Question marked as Top-ranking reply

Dec 17, 2024 11:02 AM in response to bettsduo93

It is not clear what you mean by "i sent in a request to reset my apple id to my current username".


What should be done is resetting the Password of your old email. You will need to gain access to that account and it can be done even without access to the email address. It makes no difference if your Apple ID is a valid email address or not.

How to use account recovery when you can’t reset your Apple Account password - Apple Support


If you are unable to gain access to that account you will need to remove the Activation Lock by providing the original purchase receipt from Apple or Authorized Apple Seller. While it does not say the original purchase receipt is required, I have not seen any successful attempts to remove the lock without it.

How to remove Activation Lock - Apple Support


Dec 17, 2024 10:57 AM in response to bettsduo93

There is no waiting period to change an Apple Account user email address unless you have to go through account recovery. If you are doing that, read this article How to use account recovery when you can’t reset your Apple Account password - Apple Support

and the post by shoeluvr13 at this link provides additional detail about the account recovery process: Activation Lockout Issues - Apple Community . This thread illustrates the multi-step process My Apple ID is locked, how do I fix it? - Apple Community


The actual email address does not matter if the account is not locked. It simply wants the information currently set on the device. Read this article about removing Activation Lock --> How to remove Activation Lock - Apple Support


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How do I remove Activation Lock on iPad?

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