I did not meant to buy call of duty coins the phone was on my little brother's hand he did it on accident and i had no money on my bank so it went minus then i charged my bank it paid automatically so please i need a refund.
[Re-Titled by Moderator]
iPhone 13, iOS 18
The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from the U.S.A. version of Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.
- "All Transactions are final."
I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious or excessive. Furthermore, according to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. A request may not meet automated criteria for a refund. If you feel you want to discuss a refund request with a person, try to contact an Apple representative: “If you disagree with your final decision, contact dpo@apple.com “
If you wish to try a telephone or chat method, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support
The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from the U.S.A. version of Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.
- "All Transactions are final."
I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious or excessive. Furthermore, according to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. A request may not meet automated criteria for a refund. If you feel you want to discuss a refund request with a person, try to contact an Apple representative: “If you disagree with your final decision, contact dpo@apple.com “
If you wish to try a telephone or chat method, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support
If you got an email receipt and there's a 'Report a Problem' link in it, use that; otherwise, click here and ask the iTunes Store staff for a refund.
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I did not meant to buy call of duty coins the phone was on my little brother's hand he did it on accident and i had no money on my bank so it went minus then i charged my bank it paid automatically so please i need a refund.
I need a live chat with an apple agent when i try to request a refund it says You have no purchases that are eligible for a refund. And i have a receipt that i made that purchases which is by an accident
How to get refund for an accidental purchase on App Store?
