EDIT: I means carrier lock
I have an iPhone 12 Pro. I’ve been contacting T-mobile to remove carrier lock since it’s paid off and phone number already moved to new phone. They keep saying they put in the request but it’s been 9 days and still locked.
my question is: do I need SIM card in the phone to get the lock removed?
You’ve going to need a SIM. Either a SIM from T-Mobile or from the carrier you’re switching to.
Per the instructions in the document I linked to above:
If you have a SIM card from a carrier other than your current carrier
Use these steps to finish unlocking your iPhone:
If you don't have another SIM card to use
Use these steps to finish unlocking your iPhone:
You’ve going to need a SIM. Either a SIM from T-Mobile or from the carrier you’re switching to.
Per the instructions in the document I linked to above:
If you have a SIM card from a carrier other than your current carrier
Use these steps to finish unlocking your iPhone:
If you don't have another SIM card to use
Use these steps to finish unlocking your iPhone:
Are you talking about a carrier lock, as in the phone is locked to T-Mobile? Or are you talking about an activation lock as in locked to the owners apple account?
If the former, yes, you may need a SIM to complete the unlock.
See this document: How to unlock your iPhone for use with a different carrier - Apple Support
Your post is a bit confusing. You're saying "activation lock" but what you're describing sounds more like a carrier (or subsidy) lock.
If your phone has been activation locked, that means that someone has connected it to their Apple Account. The only way to remove the activation lock is with the Apple Account creditials. TMobile can't do anything.
If you're trying to get the carrier lock removed so that you can use the phone on a different carrier, yes, you need to speak to the carrier. Did TMobile tell you they have put in the request? Or that the request is completed? If the former, call them back and ask them how long they expect it to take. Generally, you get an email or something letting you know it's complete. If TMobile told you that it's complete, you may need to restore the phone.
Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support
I trust KiltedTim's information on this. I think you may need to talk to TMobile again and figure out what to do.
Ty! I do mean carrier lock. I’ve hours over past week on phone w T-mobile. They say they’ve put in request 2x.
i no longer have account w them so it’s hard to get updates.
i had already taken it SIM card.
Ty! I do mean carrier lock. I’ve hours over past week on phone w T-mobile. They say they’ve put in request 2x.
since I have already thrown away SIM card, I wondered if that’s the problem
Do I need SIM card to remove carrier lock?
