ATT MISTAKENLY reported my iPhone as lost/stolen and won’t fix jt

Hi,

AT&T can be a tough nut to crack.

Here’s what I’d recommend at this point. Please write an email to the CEO, Mr John Stanley. You can Google to find his email.

You will get an email reply and possibly a phone call. In the email you want to be as concise as possible. Briefly present a timeline of events and include as attachments the documents you have. If you have any contacts at T-Mobile please include a phone number.

The tone of the email needs to be professional but with a small amount of the frustration at end. Never threaten or have a threatening tone. Lastly, include what you consider an acceptable solution.

That’s it. Expect an email or phone call within 5 to 7 days. But it could be longer due to the holidays.

Please let us know how it works out.

these

forums are user helping other users like yourself, it's sort of going to a

physical apple store and asking other customers there advice

doubt any of us can help you rather than suggesting you file the reports you already seem to have done

You’re welcome and please let me know how this works out for you.

Hi Erika! Did you get this solved? I'm having the same issue with AT&T.