I changed my Apple Email cause it was my mom and the app stone keep asking for it. So I changed it now the issue is it’s changed on settings and the settings in the Apple Store but when I wanna download something it will ask for my old Email. I’ve tried turning off my phone, updating my phone, taking the App Store off but nothin has worked
[Re-Titled by Moderator]
iPhone 11
Did you change the address using the method outlined in the support article Change your Apple Account primary email address - Apple Support ? It outlines various methods for changing the email address (Apple ID) you use for your Apple Account while retaining everything in your account. If you have an iPhone or iPad running iOS 18 or newer, read the support article for instructions how to do this.
From what you describe it sounds to me like you did not do it this way and instead created a new account. Go back to using the old account because you will continue to have this problem.
If you have an older iOS/iPadOS, Apple no longer provides the instructions for that, but here they are:
1. Go to Settings, then tap your name.
2. Tap Sign In & Security.
3. Next to Email & Phone Numbers, tap Edit.
4. Tap the red Remove button next to the email address, then tap Delete.
5. Tap Choose Another Email Address and enter your device passcode if asked.
6. Enter the new email address, then tap Continue.
7. Enter the verification code that was sent to your new email address. Read this support article to learn what to do if you didn’t get the email —> If you didn’t receive your verification or reset email - Apple Support
8. If you encounter issues with certain services after doing this, this outdated support article may still have useful suggestions --> What to do after you change your Apple ID or password - Apple Support
Refer to the support article Change your Apple Account primary email address - Apple Support :
- If you don’t have an iPhone or iPad, the support article says to, “go to https://account.apple.com and sign in. Then follow the onscreen instructions to change the email address associated with your Apple ID.”
- For general information, and other issues such as changes or addresses not being accepted.
- Note a recent change to the article where you can now change the email address without having to have access to your old email account.
Did you change the address using the method outlined in the support article Change your Apple Account primary email address - Apple Support ? It outlines various methods for changing the email address (Apple ID) you use for your Apple Account while retaining everything in your account. If you have an iPhone or iPad running iOS 18 or newer, read the support article for instructions how to do this.
From what you describe it sounds to me like you did not do it this way and instead created a new account. Go back to using the old account because you will continue to have this problem.
If you have an older iOS/iPadOS, Apple no longer provides the instructions for that, but here they are:
1. Go to Settings, then tap your name.
2. Tap Sign In & Security.
3. Next to Email & Phone Numbers, tap Edit.
4. Tap the red Remove button next to the email address, then tap Delete.
5. Tap Choose Another Email Address and enter your device passcode if asked.
6. Enter the new email address, then tap Continue.
7. Enter the verification code that was sent to your new email address. Read this support article to learn what to do if you didn’t get the email —> If you didn’t receive your verification or reset email - Apple Support
8. If you encounter issues with certain services after doing this, this outdated support article may still have useful suggestions --> What to do after you change your Apple ID or password - Apple Support
Refer to the support article Change your Apple Account primary email address - Apple Support :
- If you don’t have an iPhone or iPad, the support article says to, “go to https://account.apple.com and sign in. Then follow the onscreen instructions to change the email address associated with your Apple ID.”
- For general information, and other issues such as changes or addresses not being accepted.
- Note a recent change to the article where you can now change the email address without having to have access to your old email account.
Unable to change old email in my Apple Account
