You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Loose USB port on iPhone 15 Pro Max

Hi,


I've been using the same brick and cable to charge it for a year but suddenly I have to plug and unplug it many times to maybe get it to charge. I tried three cables and bricks, including the cable that came with it and a 10W and 20W Apple brick. It's always the same thing. Strangely, I found one USB-A/C cable that consistently works using an old 10W brick, so I'm good for now.


I've searched here and elsewhere and a lot of people have had this problem but then someone suggests cleaning the port and the thread seems to become inactive. I already did that. I've even used a flashlight and toothbrush to see if maybe I've missed something, but it really does seem clean as a whistle. There is also no damage that I can see, and I've even never dropped the phone.


Anyway, I have AppleCare+ with Theft and Loss, so I could get it covered, but I've never gotten a phone repaired. Anyone ever had to get this fixed or heard of this being a common problem? I'm hoping that it would be as easy as walking into an Apple Store (which will take me three hours), handing them the phone, demonstrating the problem, and having them replace/clone it on the spot. Does that sound right? Would there be a fee?


Thanks.



[Re-Titled by Moderator]

iPhone 15 Pro Max

Posted on Dec 20, 2024 12:04 AM

Reply
1 reply
Sort By: 

Dec 20, 2024 4:47 AM in response to farrelli

Search for accessories that have completed MFi certification. Once an accessory has completed MFi certification requirements and is reported to Apple as sold/distributed, it will be searchable in our public database of authorized Lightning, headset, charging, iAP-enabled, and Find My network-enabled accessories.


Learn how to identify counterfeit or uncertified Lightning-based accessories.



Reply

Loose USB port on iPhone 15 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.