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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello, I bought a used Airtag and I can't pair it with my account, because it is still connected to another account. So I contacted the person and he said, he doesn't have the iPhone anymore but he can borrow a device from someone else, log in and log out of the Airtag. But when he did that, he can't see the Airtag in Find my app, so he can't delete it. What should we do? Thank you.
[Re-Titled by Moderator]
If the AirTag is not showing up in the Find My app on their iPhone, then in theory, it has already been removed from their Apple Account ... but this is not always the case.
Regardless, if they can't remove it, no matter the reason, Apple won't either ... and this AirTag will still be useless to you. Again you should return it and get your money back. If you really want an AirTag, just buy one directly from Apple.
At this point, I would suggest that you return the AirTag and get your money back. Unless they remove this tag from their Apple Account, it will be useless to you.
Hello, thank you for your reply. My question was more directed at the problem that the person can't remove the AirTag in the Find my app because it's just not there. So how is he supposed to do that?
Pairing issue with used Airtag in Find My app
