My iPhone's camera unable to scan bar codes

I wrote the app developer on the camera issue; this is our conversation: 


My message to developer: 

Are there any plans to fix the app so I can scan 2nd chance tickets with my iPhone ? At present, the only device that works is my iPad. I have a video that I can forward that shows the problem; iPhone camera does not focus. FYI…. I checked with Apple and they said it’s the developers problem; has nothing to do with the newer phones. I have a iPhone 15 Pro with IOS 18.2.


App developer response: 

It is a known issue with newer iphones that the cameras need a fix in order to function with most apps including ours. While we cannot provide support for your device as we are not an IT support service we can recommend you google or otherwise research something similar to “how to fix camera issue for [iphone model]” and that should correct the issue. Also make sure you give the app permission to use your camera.


So it looks like Apple and app developers are pointing fingers at each other…so who is right ???


[Edited by Moderator]

iPhone 15 Pro, iOS 18

Posted on Dec 20, 2024 2:51 PM

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Question marked as Top-ranking reply

Posted on Dec 20, 2024 2:59 PM

Test the macro mode on your iPhone:


Take macro photos and videos with your iPhone camera - Apple Support


If it works there to focus on close objects, then there is no fault in the camera itself and the problem almost certainly lies with the app developers.


Regards.

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My iPhone's camera unable to scan bar codes

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