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Cannot add playlists to iPhone 14

I have iTunes 12.12.8.2 and after an iPhone update, I can no longer add playlists or songs to the device. iTunes recognizes the phone, pulls up selected playlists (which do not appear on phone itself) and when I select "sync" it starts the process and suddenly cuts out, not completing the task. After enjoying many songs on the phone, it seems I do not have access to any music. Apple Music seems happy to charge my (free month!) however. I have spent hundreds of dollars buying music from Apple and am very upset that the company will not let me access that asset it sold.

iPhone XS, iOS 18

Posted on Dec 20, 2024 4:06 PM

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10 replies

Dec 21, 2024 7:37 AM in response to GregoryEF

GregoryEF wrote:

... and when I select "sync" it starts the process and suddenly cuts out, not completing the task.


In general if sync operations aren't completing successfully then you likely need to backup your device, ideally to both iTunes and iCloud in case one backup won't restore correctly, restore as new device, and then restore your backup, after which you can try syncing your media back to the device.


And to reiterate regarding the Apple Music subscription service. If you have this enabled on device (see Use Sync Library with your Apple Music subscription - Apple Support) then you cannot sync music over USB and are instead meant to enable Sync Library AKA iCloud Music library in your computer and have your content transfer over the cloud. While this should work, it does require an ongoing subscription, which might not be what you wanted.


tt2

Dec 21, 2024 7:11 AM in response to GregoryEF

As previously stated, if you are using Apple Music (the subscription service), even in the free period (for which you are not charged, despite what you say), then you will not be able to access your personal library.


If you have a lot of music that you already know is not available on Apple Music, in addition to all the music that you have purchased, then why are you using Apple Music? Yes, it's free for the first month, but after that you will be paying monthly. Apple make no secret of that. Why pay for something that you already have?


If you still want a service that gives you access to a lot of music, perhaps you should look in the App Store for one of the alternatives, such as Amazon Music of Spotify, both of which can be used without affecting your personal library. Note that this is a suggestion, I'm not being prescriptive.


Spotify has a free, advertisement-based model. I don't know about Amazon Music.


If you decide to end the Apple Music trial and regain access to your personal library, then if you are still having issues with synchronising your music to your device, post back with some detail about what happens when you try. ("It doesn't work" won't do I'm afraid.) But before you do, make sure that there are Sync options set for your iPhone, which may have been turned off when you tried Apple Music. That's found by looking (in iTunes) on the Device (arrowed in the screenshot below):


and then on Settings/Music (1.):


Then make sure that Sync Music (2.) is ticked (checked) and that you have selected one of the two options in 3. Note that if you choose Entire music library (3.), you will not see any of the sections numbered 4.


Then tap the Apply (or Sync) button in the lower right corner of the iTunes window.


Dec 21, 2024 3:33 AM in response to GregoryEF

That's quite an old version of iTunes that you are using. I suggest that you update iTunes to the most recent version, which on the day of writing (20th December 2024) is 12.13.4.4


There have been seven updates to iTunes since the version you're using was released. One of those updates added support for iOS 17 and another added support for iOS 18. What that means is that if your phone is using iOS 18.2 (which became available on 11th December 2024), you must use either iTunes 12.13.3.2 or 12.13.4.4 on your computer.



GregoryEF wrote:

Apple Music seems happy to charge my (free month!) however.

I don't understand what you mean. If it's a free month, then there will be no charge. But (and this is important), if you're subscribed to Apple Music, then you won't have current access to the music you've purchased and therefore won't be able to Sync that music to your device.


So please be specific, are you currently subscribed to Apple Music (even if it's the free period)?


Dec 21, 2024 5:18 AM in response to the fiend

Yes, one gets a free month - but THEN you are charged. I have a LOT of purchased music - obviously to my taste. Much of it is not on Apple Music, such as live performances I've collected over the years.


I do realize that I have an old version of iTunes. When I bought a new PC, more current versions caused issues and this form suggested downloading and staying with an older version which has worked just fine.


Dec 21, 2024 7:20 AM in response to GregoryEF

GregoryEF wrote:

When I bought a new PC, more current versions caused issues and this form suggested downloading and staying with an older version which has worked just fine.

Well that's not true, is it? You've posted here because the old version that you were using doesn't work correctly and I have explained why that is the case. Not sure what you mean by "this form" (perhaps this forum), but Apple's advice is to always use the up to date version of iTunes.

Dec 21, 2024 8:12 AM in response to the fiend

I'm just trying to find an answer to an issue. No need to take an attitude. I have Apple Music on an iPhone X and both the old and new iTunes transfer playlists perfectly. My iTunes playlists work well in Apple Music. The 14 will not load music from either the old or new iTunes version. I have been transferring music to our iPhones for many, many years, since I transitioned to a phone from an iPod. I know the process quite well. Everything worked until the 14's OS was updated very recently, after which all the music on the device was deleted and seemingly cannot be re-loaded. I'm plainly frustrated.

Cannot add playlists to iPhone 14

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