iMac (2017) showing question mark in folder - won't recognise keyboard

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Level 1

4 points

iMac (2017) showing question mark in folder - won't recognise keyboard

I've bought an iMac and it used to be a school computer. It was wiped before I bought it, and did not come with a keyboard.

On start up it is showing the folder with a question mark in it. I'm trying to follow the instructions on the website below, but it doesn't recognise the two keyboards I have at home.

If your Mac starts up to a question mark - Apple Support

I have tried a Mac bluetooth keyboard, and a logitech plug-in keyboard but neither of them are working. Any other suggestions please!

iMac Pro (2017)

Posted on Dec 22, 2024 12:14 AM

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Answer 1

dialabrain

Level 10

126,779 points

Dec 22, 2024 1:17 AM in response to GGGemmaaa

GGGemmaaa wrote:

II have tried a Mac bluetooth keyboard, and a logitech plug-in keyboard but neither of them are working. Any other suggestions please!

FWIW, no wireless keyboard will work until you can pair it with the Mac. If your Logitech keyboard is for Windows the key combinations would be different. See: Windows keys on a Mac keyboard - Apple Support

If it's a Mac Logitech keyboard, the Mac may need serviced.

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Answer 2

Old Toad

Level 10

210,865 points

Dec 22, 2024 11:45 AM in response to GGGemmaaa

Does the Apple bluetooth keyboard have rechargeable batteries? If it does then you a use it as a wired keyboard by using its charging cable. Then you can get to the point where you can pair it to the iMac.

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