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I have followed the instructions from Apple Support to ensure software for the desktop and iPhone 16Pro are up-to-date, restarted wifi connection, etc. but backup continues to stall.
iPhone 16 Pro, iOS 18
Perhaps a long shot:
Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN.
Likewise, are you using VPN on your computer?
0x errors are usually USB connection errors.
Thank you - VPN was not the issue as it was not installed. Contacted Apple Support and representative was able to resolve.
The iPhone “Unknown” cannot be synced. An unknown error occurred (0x10CC0028).
