iPhone recognizes security key, doesn't log in

Upon attempting to sign into apps using a security key, I continually recieve "Autheticator NFC Tag" notifications while the "Use Security Key" menu does not respond to the NFC key.

iPhone SE, iOS 18

Posted on Dec 25, 2024 9:34 AM

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Question marked as Top-ranking reply

Posted on Dec 25, 2024 10:20 AM

Check for and apply updates for the Yubico Authenticator app, and updates for iOS. Force-restart the iPhone. Test again.


Test the key itself, too:


If the key is not a Yubico Yubikey and from some other hardware provider, check with their equivalent testing tools.


Then for further assistance with the Yubico Authenticator app, contact Yubico support.


Apple has integrated two-factor support available on iOS 18, which might provide an alternative path to testing or an alternative to using the Yubico Authenticator app.


Use security keys to sign in to your Apple Account on iPhone - Apple Support


3 replies
Question marked as Top-ranking reply

Dec 25, 2024 10:20 AM in response to scrungle

Check for and apply updates for the Yubico Authenticator app, and updates for iOS. Force-restart the iPhone. Test again.


Test the key itself, too:


If the key is not a Yubico Yubikey and from some other hardware provider, check with their equivalent testing tools.


Then for further assistance with the Yubico Authenticator app, contact Yubico support.


Apple has integrated two-factor support available on iOS 18, which might provide an alternative path to testing or an alternative to using the Yubico Authenticator app.


Use security keys to sign in to your Apple Account on iPhone - Apple Support


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iPhone recognizes security key, doesn't log in

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