Can I retrieve data from an iMac Pro that won't turn on

iMac Pro will not turn on. Had a power outage and afterward it would not power back up. Read numerous threads and seems it might be a goner. Is there any way to retrieve the data?


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Posted on Dec 26, 2024 10:39 AM

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Dec 26, 2024 10:47 AM in response to SndanceKid

If your Mac doesn't turn on - Apple Support


Methodically exhaust each one of those steps. If you eventually conclude the iMac is dead with no possibility of repair and needs to be replaced, the usual way to recover the broken one's data is to restore a Time Machine backup.

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Dec 27, 2024 8:59 AM in response to SndanceKid

The inability to easily recover data from a SSD is not a shortcoming of Apple, it's due to the way the ssd technology stores data. In many instances, recovering data from a HDD can also be extremely difficult if not impossible for consumers, too. If this were any other PC brand the same would hold true.


The only way to safeguard against data loss is to have a rigorous back up strategy.


Apple makes it very easy to back up our stuff by including their Time Machine back up software preinstalled on all Mac computers, but they can't hand hold each of us and make us use best practices. All that is required is an external drive and a few minutes of our time to set it into motion.

Back up your Mac with Time Machine - Apple Support


You were on the right track when you previously backed up your Mac. It's unfortunate that you didn't continue. Hopefully you won't lose too much stuff.



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Jan 30, 2025 7:36 PM in response to SndanceKid

If this is an iMac Pro (2017) with an Intel Xeon processor, I don't think you're going to be recovering data from the internal SSD.


According to a teardown site, the SSD modules in that Mac are modular, but they are just raw flash modules. You wouldn't be able to find any external enclosure that accepts them.


There's another problem. The iMac Pro is one of the Macs that has a T2 security chip . That implies that the Mac will have encrypted the contents of the internal SSD, in real time, using keys held in the T2 security chip. So even if you had another iMac Pro motherboard, or another iMac Pro, that worked, and you moved the flash modules to that motherboard or that iMac Pro, you'd be out of luck. The new T2 security chip would not hold the right keys to let it make sense out of the data. The data would be so much unintelligible hash.

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Dec 26, 2024 10:53 AM in response to SndanceKid

The iMac Pro uses SSD storage that is unconventional. There is no way to access that if the machine won't boot.

I assume that you did not take advantage of the Time Machine backup app included with the macOS, so there is no practical way to recover your data.


Please see: how to Upgrade iMac Pro SSD (Replace Storage): EveryMac.com

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Dec 27, 2024 9:43 AM in response to D.I. Johnson

I don't know yet if it's not repairable. I assume since it's not powering on, perhaps the power supply module couild be the problem. I guess my question is, in situations like this, is it usually the power supply? Just trying to assess my options before I get the news from the repair shop.

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Dec 27, 2024 11:29 AM in response to SndanceKid

SndanceKid wrote:

Turns out I did back it up a few months ago. Anyway, now my question is, if I buy a new iMac with the M4 chip, can I use my backup info from the iMac Pro to rebuild my desktop, programs, etc?


Yes. If that backup drive and the data it holds are in working order, then there is no reason to believe you cannot recover all of your files that are on it.


If you used Time Machine to create that backup, then you can use Migration Assistant on your new Mac to restore those files. When you’re ready to setup your new Mac the easiest and most reliable way to migrate your data and files from the old Mac is simply to connect the old Mac's Time Machine backup drive to the new Mac before you turn it on for the first time. (You may need a USB-A to USB-C adapter for this; easily found online for ~$10 or less.) 


When you start your new Mac for the first time it will launch Setup Assistant and lead you through the setup process. Eventually Setup Assistant will ask if you are migrating from another computer or Time Machine backup. You are, so select that option and follow the on-screen prompts to completion.


If you used another method of backing up the old iMac, then once you have setup the new Mac, you can either install a copy of the application you used previously - perhaps Carbon Copy Cloner or SuperDuper! - and use that to recover your files, or you may even be able to simply drag-n-drop your files from the backup drive onto your new Mac.


I guess my question is, in situations like this, is it usually the power supply?


Yes, very often it is the power supply that fails, especially if the cause was a fail of the mains.

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Jan 30, 2025 7:51 PM in response to D.I. Johnson

D.I. Johnson wrote:

The inability to easily recover data from a SSD is not a shortcoming of Apple, it's due to the way the ssd technology stores data. In many instances, recovering data from a HDD can also be extremely difficult if not impossible for consumers, too. If this were any other PC brand the same would hold true.


In the case of the internal SSDs on Macs with T2 security chips or Apple Silicon processors, the inability to easily recover data from a SSD is clearly intentional.


Apple is prioritizing one type of security (security over unwanted access) over another (security against data loss).


The encryption makes it easy to implement "Erase All Data and Contents", and also means that if a Mac is locked down against unauthorized logins and booting off external disks, anyone who tries to get around that by removing the internal drive is going to have a nice surprise waiting for them. On many Macs with T2 security chips or Apple Silicon processors, the SSDs are soldered in. But even if they are on removable modules or the unauthorized user has really good unsoldering skills, separating the flash chips from the keys makes the data unreadable.


Technically the keys are still there in the T2 security chip or Apple Silicon chip, but good luck extracting them …

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Jan 30, 2025 8:33 PM in response to Servant of Cats

Agree. All good points that I hadn't given much consideration to.


Security from unauthorized access is desirable, of course, and Apple have locked down that data very well.


On the other hand, Apple does provide a way to prevent data loss. They include it with every copy of macOS in the form of the Time Machine app. They give us the tools and the guidance to help ourselves, but it is incumbent upon us to make the choices and take the actions necessary. It ain't hard.


I don't think I can blame Apple in this circumstance.

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Can I retrieve data from an iMac Pro that won't turn on

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