iMobile app installation issue on iPhone 16 Pro Max with iOS 18.2

Question

iMobile app installation issue on iPhone 16 Pro Max with iOS 18.2

I have recently changed over from Iphone 12 Pro Max to Iphone 16 Pro Max (dual E Sim) model and tried to download ICICI I Mobile Pay App. The download happens flawlessly and when entering MPIN, an error code of FS-1522 crops up and does not get installed.

ICICI Customer Care has been intereacted several time and all the efforts in getting their response fail as their technical team does not bother to call customer for first hand experience of not able to install Imobile App on Iphone 16 Pro Max with ios 18.2 (latest).

Raised complaint with ICICI grievance redressal forum and still waiting for their sweet experience in redressal. Any one facing similar issue or able to over come this, pls share.

[Re-Titled by Moderator]

iPhone 16 Pro Max, iOS 18

Posted on Dec 28, 2024 6:47 AM

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Answer 1

Top-ranking reply

Rsbiphone12promax Author

Level 1

14 points

Jan 1, 2025 5:49 AM in response to AmandeepSingh29

Pls download iMobile pay app from AppStore. Click get started and sms verification happens. Post that it will ask to enter MPIN to proceed. Here pls click forgot option. Then the next screen will ask to enter Cvv of credit card and with that the App gets installed. Post that you can click change mpin and it happens effortlessly.👍

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Answer 2

Jan 6, 2025 10:07 PM in response to Rsbiphone12promax

i am having the same problem it’s a clear ICICI ios app issue because when I installed the app on android it’s works fine their.when I called the customer care they told me that every thing is fine from their side.people who are facing the same problem will wait for the next iMobile update or you can use ICICI bank net banking for credit card access..

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Answer 3

Dec 30, 2024 1:13 AM in response to dhirender241

Hi, ICICI Bank’s technical team finally resolved the issue just now. I was able to install the IMobile pay app using Credit Card CVV and is working fine.

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Answer 4

Dec 28, 2024 7:25 AM in response to Rsbiphone12promax

It looks like you received an error message from ICICI Bank indicating a mismatch between the user ID you entered and the user ID linked to your mobile number.

Ensure that you have entered the correct user ID associated with your ICICI Bank account.
Make sure that the mobile number you are using is the one linked to your ICICI Bank account.

See the pic below

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Answer 5

Dec 30, 2024 12:01 AM in response to Rsbiphone12promax

Same problem has happened with me. I was using imobile app perfectly with ios 18.1 in iphone 16 pro. Post upgrade to ios 18.2 in same mobile, the problem started the same way as you are experiencing. Post entering mpin error message fs:1522 appears indicating username entered is incorrect and does not match with mobile number.

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Answer 6

Jan 5, 2025 2:24 AM in response to Sandeep_iphone15_1993

Please keep raising complaints with customer care and they will enable case by case. I had to keep calling them regularly and finally it happened. They can sort out the issue as only with their back end support had installed the same effortlessly. Pls call them and they will help you out.

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Answer 7

Jan 6, 2025 10:39 PM in response to Sandeep_iphone15_1993

Pls update 18.1.2 iOS and the installation may happen.

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Answer 8

Dec 28, 2024 7:23 AM in response to Rsbiphone12promax

Rsbiphone12promax wrote:

ICICI customer care is clueless and directionless. They are unable to provide solution/resolution for almost 2 weeks.😭😭

That's unfortunate, but there is no one on this user to user only forum or for that matter at Apple who can help with ICICI issues.

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Answer 9

Dec 28, 2024 7:30 AM in response to SravanKrA

The error code is totally irrelevant as it has nothing to do while installing mobile app, as Mpin is to be created which is 4 digit using existing Mpin, again 4 digit. User Id is more than 4 digit and starts with Alpha numeric.

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Answer 10

Dec 30, 2024 12:11 AM in response to dhirender241

Thanks for the update. Any way out for this ? By updating regular update as and when rolled out or should go in for beta updates. What is solution/resolution from Icici bank tech team. Have they updated their app with patch or have escalated to apple tech team is totally dark. Pls update if any developments are there in this case🙏🙏👍👍

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Answer 11

Dec 28, 2024 7:02 AM in response to Rsbiphone12promax

This is nothing to do with the iPhone settings.

ICICI Bank Customer Care Number - Toll Free No. 1800 1080.

ICICI Bank Customer Care Number - Toll Free No. 1800 1080

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Answer 12

Dec 28, 2024 7:17 AM in response to SravanKrA

ICICI customer care is clueless and directionless. They are unable to provide solution/resolution for almost 2 weeks.😭😭

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Answer 13

Jan 1, 2025 5:16 AM in response to Rsbiphone12promax

@Rsbiphone12promax

Can you please tell how with Credit Card

it just gives option with Getting started and proceed with sending a SMS

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Answer 14

Jan 5, 2025 2:19 AM in response to Rsbiphone12promax

Hey I am getting the same issue with Imobile app.. Can you pleae help on this.. I also mailed to customer care of ICICI bank but no revert yet. I am having Iphone 15..

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iMobile app installation issue on iPhone 16 Pro Max with iOS 18.2

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