Requesting Refund same day as subscription renewed

Attempting to get ahold of an actual person (I know, it’s laughable) to try to get a refund for a subscription I that renewed today and I also cancelled today. Part of the terms were that I would be notified prior to being charged, which I suppose technically I was. Both apps renewed today and both of them sent me the same form letter when I subscribed. I’ll paste it here:

Email 1:

You've accepted the following offer: SubscriptionSuper DuolingoContent ProviderDuolingo, IncDate Accepted Dec 20, 2024TrialFree for 1 week, starting Dec 20, 2024 Renewal Price$83.99/year, starting Dec 27, 2024  Your subscription automatically renews until canceled. To avoid being charged, you must cancel at least a day before each renewal date. To learn more or cancel, or review your subscription.Regards, Apple


Email 2:

You've accepted the following offer:  App: Ahead Subscription12 monthsContent Providerahead solutions GmbHDate Accepted Dec 20, 2024TrialFree for 1 week, starting Dec 20, 2024 Renewal Price$79.99/year, starting Dec 27, 2024  Your subscription automatically renews until canceled. To avoid being charged, you must cancel at least a day before each renewal date. To learn more or cancel, review your subscription Regards, Apple



SO. In that sense yes they did remind me to cancel my service, on the same day I downloaded it.


I want to know if anyone else has experienced this type of problem and if they got it satisfactorily resolved. If not, what did you do about it?


Tamara


[Edited by Moderator]

iPhone 15 Plus, iOS 17

Posted on Dec 29, 2024 11:38 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 29, 2024 3:48 PM

You can try to ask for a refund but Apple does not have to. Asking for two refunds may be pressing it a bit.


To request a refund for apps or content that you bought from Apple click on this link --> Request a refund for apps or content that you bought from Apple - Apple Support


The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from the U.S.A. version of Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.


- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious or excessive.

According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. If you feel you want to discuss a refund request with a person, try to contact an Apple representative by email —> “If you disagree with your final decision, contact dpo@apple.com “


If you wish to try a telephone or chat method, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support






Similar questions

1 reply
Question marked as Top-ranking reply

Dec 29, 2024 3:48 PM in response to DopeAmeen

You can try to ask for a refund but Apple does not have to. Asking for two refunds may be pressing it a bit.


To request a refund for apps or content that you bought from Apple click on this link --> Request a refund for apps or content that you bought from Apple - Apple Support


The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from the U.S.A. version of Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.


- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious or excessive.

According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. If you feel you want to discuss a refund request with a person, try to contact an Apple representative by email —> “If you disagree with your final decision, contact dpo@apple.com “


If you wish to try a telephone or chat method, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support






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Requesting Refund same day as subscription renewed

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