VIX subscription cancellation didnt take place...

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Level 1

4 points

VIX subscription cancellation didnt take place...

Back on July 14 2024 I mistakenly subscribed in my phone to Vix and that was around 5pm... I got busy.. didnt realize this.. until the following morning July 15.. and I called Vix they said to let apple know.. so I requested a refund on July 15 to apple... and I thought that was taken care of... I have been sick here and there so I had not checked my online account... and now I am checking and the cancellation never took place and they charged me $49.99 - I have never used this service and the service itself is useless it is a bunch of old spanish movies... from I what I checked last time...

so... how do I get Apple to refund me this... ??

iPhone 14 Pro Max, iOS 17

Posted on Oct 9, 2024 1:51 PM

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Answer 1

Top-ranking reply

Phil0124

Level 10

216,842 points

Oct 9, 2024 2:28 PM in response to DonJohny

How did you request said refund?

Requesting a refund and actually canceling a subscription are 2 different things. In general, you are required to cancel the subscription yourself before Apple will even entertain a refund. Apple will not cancel a subscription for you at all. That is something you must do yourself.

click here ➜ If you want to cancel a subscription from Apple - Apple Support

Also, charges made by Apple never specify on your payment method what they are for. They only appear as "apple.com/bill". If the charge appears as being for Vix directly, then you subscribed with them , and Apple has nothing to do with it. As such, you would need to cancel it through the Vix website directly.

click here ➜ Cancel Vix Subscription - Vix.com

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Answer 2

Phil0124

Level 10

216,842 points

Oct 11, 2024 7:09 AM in response to DonJohny

Vix was mistaken. Apple will not cancel it for you. You need to cancel it yourself.

They will refund you if you ask for it though after you have canceled it, but they will not cancel it.

Again, please, follow the steps in the support document to find and cancel the subscription first.

click here ➜ If you want to cancel a subscription from Apple - Apple Support

Then contact Apple to get a refund.

click here ➜ Contact Apple Support

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Answer 3

Phil0124

Level 10

216,842 points

Oct 10, 2024 2:14 PM in response to DonJohny

So what happens when you follow the steps in the link I provided in my previous reply?

Here it is again:

click here ➜ If you want to cancel a subscription from Apple - Apple Support

Does the subscription appear there for you to be cancelled?

Again, how do you know the charge was for Vix specifically?

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Answer 4

DonJohny Author

Level 1

4 points

Oct 10, 2024 12:31 PM in response to Phil0124

I did call VIX before I connected with apple and they told me that apple handled the subscription and I needed to let apple know about my cancellation and refund request...

so that is what I did.

so that next day in the morning I did that.. and Apple seemed to have rejected my request... didnt realize this was the case until later...

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Answer 5

DonJohny Author

Level 1

4 points

Oct 10, 2024 6:27 PM in response to Phil0124

When I called vix they said you have to ask apple to cancel and refund you... so I went to that site.. and it showed vix subscription there active so I asked for cancellation and refund... but didnt follow up I thought that that was going to take care of it.. but I guess it never did...

and yes, vix appears as an active subscription.. it seems they the app and apple play a ping pong game with customers I suppose... not sure if I will ever get my refund.. so.....

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VIX subscription cancellation didnt take place...

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