I got charged during a free trial of Duolingo Super, which is fine since I did not cancel the subscription a day prior to the expiry date. The problem is I am not able to use Super now that the trial has ended, and they are asking me contact Apple for a refund. My purchase is not being reflected in my account and I didn’t receive an invoice from Apple per usual. What should I do?
iPhone 13 Pro, iOS 26
Where are you seeing this charge?
If it shows up as coming from Duolingo directly on your payment method's statement, then you subscribed directly with them and not through Apple.
As such, you would need to log in to the app with whatever account you may be using with Duolingo's website.
Or cancel through there and request a refund directly from them not Apple.
If its appearing as "apple.com/bill", how do you know its for Duolingo?
Does it appear in your purchase history?
click here ➜ https://support.apple.com/en-us/120164
If to appears on your Apple Account's purchase history you can request a refund on https://reportaproblem.apple.com
Post a screenshot of your Purchase History using the steps under "How to see your purchase history on your device", instead of the Report a Problem website. Make sure the Filter used is for All purchases, not just the Paid ones as seen in the screenshot in the Support Article.
Log in to https://reportaproblem.apple.com to find the charges and request a refund for it. Make sure you have cancelled the subscription already.
click here ➜ https://support.apple.com/en-us/120164
Do you have another Apple Account? Do you share your payment method with anyone? Are you the Family Organizer in a Family Sharing group?
If any of the above is true, then the charge might not be linked to the account your are accessing but to another one, or to someone else's account.
The fact it's not showing on your account, means it's not tied to it.
You need to tap the filters on the top of the page. Currently where it says Showing, you see it is set to Free and Paid, and you need to remove both of those Filters. You want it do display everything for the last 90 days.
Also note that if your region has a Sales Tax, the amount you see in your Purchase History will never match the amount you are charged. The amount showing the Sales Tax appears on the email receipt, and I have seen them show up a couple days after the charge.
It’s Apple Media Services, and I know it’s for Duolingo because it’s the exact amount they charge for their year super plan, and I have no other subscriptions nearing that amount.
No it got debited, I received a message from my bank.
It’s Apple Media Services, and I know it’s for Duolingo because it’s the exact amount they charge for their yearly super plan, and I have no other subscriptions nearing that amount.
That’s the issue, it’s not reflecting in my purchases since it was a free trial. Rueing the day I switched from Android. Pfft.
no, it’s reflecting on my Apple account. Just not in the purchases that are eligible for a refund.
Charged for Duolingo Super that I cannot use nor refund
