On 26th December I made a purchase of $19.99 in one of my games. The first time I got a message that the payment did not go through. I did the transaction again and it went through. However when I check my bank account there are two amounts of $19.99 been charged.
[Re-Titled by Moderator]
iPad Air 2, iPadOS 15
Make sure the first charge on your bank account does not show as Pending. A Pending charge will drop off your statement after a couple of days if it did not get processed. You can verify in your Purchase History to see if there is one or two charges there:
View your purchase history for the App Store and other Apple media services - Apple Support
Make sure the first charge on your bank account does not show as Pending. A Pending charge will drop off your statement after a couple of days if it did not get processed. You can verify in your Purchase History to see if there is one or two charges there:
View your purchase history for the App Store and other Apple media services - Apple Support
And do you see both charges when viewing your purchase history?
If so, check in the game as usually there is an account section that will show your previous purchases. If there is a discrepancy there with what it shows in your purchase history, then screen shot those pages. First contact the developer and preset them with the proof. They can't issue a refund, but they can give you a free promo code that you can redeem in the App Store or update your account on their servers to reflect the purchase.
If no luck with the developer present the information you have to Apple along with what the developer told you and request a refund here. In most cases all transactions in the App Store are final, but on occasion Apple may issue a compassionate refund.
Request a refund for apps or content that you bought from Apple - Apple Support
Both charges to my account are not pending and have been taken from my bank account.
Why was I charged twice for the same purchase from App Store?
