Refund Request – Ineligible Status Clarification

I recently attempted to request a refund through your refund portal, but I was informed that I am not eligible for a refund. I am reaching out to ask for clarification and assistance regarding this matter.

The purchases in question were not made by me. Someone else used my device to make these purchases without my consent. These purchases are for virtual items (points in a children’s game) that I do not want or need. I kindly ask for your understanding and assistance in refunding the amount, as this was an unintentional purchase.

Please let me know if you need additional information to process my request. I appreciate your time and support in resolving this issue.

iPhone 15 Pro Max

Posted on Dec 29, 2024 8:11 PM

Top-ranking reply

Mac Jim ID

Community+ 2026

Level 9

67,238 points

Posted on Dec 29, 2024 8:25 PM

Your phone and purchases are protected by requiring the Passcode. This information would have to be given to the person to make the purchase. That is your responsibility and the Passcode authorizes them to make any purchases. If you are going to give your Passcode to another person, then you will also need to use one of the many methods to restrict what you do not want to allow the person to do. It may also be time to change your Passcode if you do not want them to access your phone at all.

All transactions in the App Store are final. On occasion, Apple may offer a compassionate refund, but it should never be expected. When asking for a refund, you are given 1 appeal, and after that, the item becomes no longer eligible as it has already been reviewed twice.

We can assist in helping you prevent that from happening again with a little more information on what you want to allow others to do with your iPhone.

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Refund Request – Ineligible Status Clarification

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