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I just bought an iPhone from a retail store in the US.
All I got was an email receipt. They say they are unable to provide an invoice with my personal information on it.
I called the Apple help, they said they cannot access my purchase.
So no way for me to get an invoice, which in practice, shouldn't be hard to get. How can I get it ?
Thanks for your help.
[Re-Titled by Moderator]
Let’s start by opening ⇢ Order Status and logging in.
This is the portal for your orders.
Simply find your order, then click to open.
Under Details of your order, simply click the View Invoice link.
If you have any further questions, feel free to reply.
Good luck! 👋🏼😉
Did you place an order for an in-store pickup?
I went physically to the 5th avenue Apple Store, and purchased everything there.
Thanks, however when I enter the receipt number and my email, I cannot retrieve my order : "The information you entered does not match our records. Please try again.".
The order was made on a retail store, so I don't believe that this order was attached to my email address
Thanks, that's what I already did, and they say that they are unable to send something different than the email receipt, which is not an invoice...
I don't understand why it's possible to get an invoice if you buy it online, compared to buying it physically.
An invoice and a receipt are virtually synonymous. Apple doesn’t and most businesses in the US don’t invoice people, businesses yes, individuals no.
Apple Stores can provide receipts. But an invoice was never created. You receive a receipt from Apple, just like you would when you make a purchase at a grocery store.
Specifically, what information does the receipt need to contain?
OK, I’m a former Apple Retail Store manager. Did you provide your personal details when checking out at the Apple 5th Ave store?
Who needs your personal information on the receipt? It sounds like the store checked you out as a guest and therefore didn’t collect personal information.
Thanks Jeff.
I just need my name on it, as I need to prove that I did the purchase. Indeed, my company will refund me this purchase, and they cannot do so without my name on the receipt.
I indeed requested my personal information to appear on the receipt when checking out. The sales guy told me that this was not possible.
I continued with my purchase, thinking that everything could be done online, which is not the case…
I called them back earlier today, requesting for this information to appear, and again nothing possible on their side. I also called Apple’s generic help center, and they stated that they don’t have access to my purchase since it was done on a physical store.
So I’m a bit lost
This isn’t going to be easy, to some degree.
Please call the Apple Store at 212-336-1440 and ask for a manager. The phone may ring for a while. Please be patient while it rings and while a manager comes to the phone.
Explain your circumstances and the solution I’ve purposed. Since you’re overseas, they can email the receipt and manager’s business card to you. It would be outside the norm to mail this overseas and at the manager’s discretion (and expense) to mail overseas.
Please let us know how this works out.
Call the Apple Fifth Avenue store directly ➢ +1 (212) 336-1440.
If you have the Apple Store app, see if you can find your purchase there.
If so, you might find the option for the invoice.
You say a retail store, but was this Apple or an approved Apple seller, or was it some other retail store?
-redacted duplicate resulting from forum issues-
Thanks for the information Jeff.
Actually, I just need my name to be written on the document, which they say they cannot do.
The receipt Apple emailed me when I bought my iPhone 16 last fall has both my name, my address, and the serial number of the iPhone. Your emailed receipt does not?
Retail store unable to provide invoice for iPhone purchase
