I just bought an iPhone from a retail store in the US.
All I got was an email receipt. They say they are unable to provide an invoice with my personal information on it.
I called the Apple help, they said they cannot access my purchase.
So no way for me to get an invoice, which in practice, shouldn't be hard to get. How can I get it ?
Thanks for your help.
[Re-Titled by Moderator]
An invoice and a receipt are virtually synonymous. Apple doesn’t and most businesses in the US don’t invoice people, businesses yes, individuals no.
Apple Stores can provide receipts. But an invoice was never created. You receive a receipt from Apple, just like you would when you make a purchase at a grocery store.
Specifically, what information does the receipt need to contain?
Thanks for the information Jeff.
Actually, I just need my name to be written on the document, which they say they cannot do.
The receipt Apple emailed me when I bought my iPhone 16 last fall has both my name, my address, and the serial number of the iPhone. Your emailed receipt does not?
Who says? Who is they?
The serial number is available, but my name and address are not shown on the receipt. I asked them to put this information on it, they said they couldn't.
« They », are the employees of the 5th avenue store.
I cannot unfortunately, as I’m back to my home country. There should be a way to ! I mean, I’m sure I’m not the only one in this case
That would definitely work.
Many thanks Jeff !
I will call them tomorrow and let you know the outcome.
thanks a lot for your help
You’re welcome. Let’s see how it goes tomorrow.
Retail store unable to provide invoice for iPhone purchase
