Problem with Photo Library copying and printing (MacOS 15.2)


I am having an issue with the Photo Library on my iMac 2020 . My wife took a screenshot of a poem posted on FaceBook and it appears in Photos. When I ask to duplicate a screenshot, the app say it "failed to download assets for duplication", and when requested to print, it states I need an internet connection to print, but my internet Wi-Fi connection is active and works with my browser, etc. I am able to duplicate and print any other photo in the library. Is there a problem with screenshots?

iMac 27″, macOS 15.2

Posted on Jan 2, 2025 10:37 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 3, 2025 6:57 AM

On each Mac there can be multiple Photos Libraries, but only one can be designated the System Library. The System Library is the Library that apps, like Messages or Screensaver or Safari, go to when they use a picture or save a picture in Photos. It is the only Library on a Mac that can synchronize with iCloud Photos.


To make one of your Libraries the System Library, open that Library (perhaps by double clicking on the Library) and go to Photos' Settings>General to see this:

Here, "Use as System Photos Library" is grayed out, since this Library already is one. If it's not grayed out, click on it to make this the System Library. Notice the Path to the Library above that to make sure this is the one you want and to see where it's kept. The default location is in the Pictures folder, like this one.


If you want to start from scratch, you can make a brand new empty Photos Library by using the Library Chooser. You get there by closing Photos and then option-clicking on the Photos Icon.

This shows all the Libraries that Photos knows about, where each one is located, and which one is the System Library. You can use this to Create and name a new Library. Then you can make it your System Library.


The System Library is not automatically connected to iCloud. You do that with Settings>iCloud.

If you have plenty of room on your Mac's hard drive, you should set "Download Originals" so that you can backup your pictures. If you're limited in space, then you can use "Optimize Storage," which holds only smaller versions of pictures on your Mac. The full sized files are kept at iCloud Photos, and Photos grabs them when they are needed.


When you make a System Library and connect it to iCloud, then all the pictures in your iCloud Photos will be copied to your System Library, and all the pictures in your System Library will be copied to your iCloud Photos. If you started with a new empty Library, then it will take several days for things to equalize. If you started with a Library that has pictures that weren't in the iCloud Library, then it will take longer. When you're not using the Mac, you should leave it plugged in, turned on, and with Photos not running in front. You don't what Photos to think that you are working on it.


The iCloud Library that is connected is the one for the Apple ID registered in the Library's User account. Be careful if your family has more than one Apple ID.


On a Mac, screenshots usually go to the Desktop folder. But on an iPad, screenshots go to Photos and, if iCloud is connected to the iPad, they are copied to iCloud Photos. If you haven't done so, you should go to iCloud.com, sign in, and look at iCloud Photos there. You should see everything that's on the iPad.



Similar questions

5 replies
Question marked as Top-ranking reply

Jan 3, 2025 6:57 AM in response to ProWorks

On each Mac there can be multiple Photos Libraries, but only one can be designated the System Library. The System Library is the Library that apps, like Messages or Screensaver or Safari, go to when they use a picture or save a picture in Photos. It is the only Library on a Mac that can synchronize with iCloud Photos.


To make one of your Libraries the System Library, open that Library (perhaps by double clicking on the Library) and go to Photos' Settings>General to see this:

Here, "Use as System Photos Library" is grayed out, since this Library already is one. If it's not grayed out, click on it to make this the System Library. Notice the Path to the Library above that to make sure this is the one you want and to see where it's kept. The default location is in the Pictures folder, like this one.


If you want to start from scratch, you can make a brand new empty Photos Library by using the Library Chooser. You get there by closing Photos and then option-clicking on the Photos Icon.

This shows all the Libraries that Photos knows about, where each one is located, and which one is the System Library. You can use this to Create and name a new Library. Then you can make it your System Library.


The System Library is not automatically connected to iCloud. You do that with Settings>iCloud.

If you have plenty of room on your Mac's hard drive, you should set "Download Originals" so that you can backup your pictures. If you're limited in space, then you can use "Optimize Storage," which holds only smaller versions of pictures on your Mac. The full sized files are kept at iCloud Photos, and Photos grabs them when they are needed.


When you make a System Library and connect it to iCloud, then all the pictures in your iCloud Photos will be copied to your System Library, and all the pictures in your System Library will be copied to your iCloud Photos. If you started with a new empty Library, then it will take several days for things to equalize. If you started with a Library that has pictures that weren't in the iCloud Library, then it will take longer. When you're not using the Mac, you should leave it plugged in, turned on, and with Photos not running in front. You don't what Photos to think that you are working on it.


The iCloud Library that is connected is the one for the Apple ID registered in the Library's User account. Be careful if your family has more than one Apple ID.


On a Mac, screenshots usually go to the Desktop folder. But on an iPad, screenshots go to Photos and, if iCloud is connected to the iPad, they are copied to iCloud Photos. If you haven't done so, you should go to iCloud.com, sign in, and look at iCloud Photos there. You should see everything that's on the iPad.



Jan 2, 2025 1:40 PM in response to ProWorks

Thanks for the quick reply. A complicated situation here - we use iCloud Photos, but it seems the iMac Photos settings do not connect to the Cloud under iCloud in settings it says: "iCloud features for Photos are only available in the System Photo Library". It seems the settings point to the photo library on my iMac, but they are not designated the System Library. I do not have optimized storage on. The screenshot was made on my wife's iPad and gathered in the Cloud. And, yes, every screenshot from FaceBook my wife took has the same response as I stated before. Should I make the library the System Library - the choice says Switching the System Photo Library will turn off iCloud Photos. How do I reactivate iCloud Photos then?

Jan 4, 2025 7:06 AM in response to Richard.Taylor

Richard, your explanation was very clear, and it seems that not having the Library designated as "system" was the problem. Can't thank you enough for your time and clarity. While I hope not to have any such problem in the future, it was a pleasure having you point out each step to rectify the problem.


Best wishes for the new year, and good luck in the future (although you seem to be doing fine!!).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problem with Photo Library copying and printing (MacOS 15.2)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.