App Store balance to wallet

Sometimes - on some accounts - an Apple Account balance ID will be displayed as a “card” in wallet.

However, whether it’s there or not has no bearing on what the underlying balance may be spent on.

It can only be used for Apple goods and services. It can not be redeemed for cash nor can it be spent elsewhere.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

Probably not want you want to hear … Sorry.

Thought it might be illustrative to show what “you’re missing” by NOT having your AppleID balance displayed on a virtual wallet card.

(In short: Not much)

These two screenshots — captured from an actual “live” AppleID wallet — display ALL that one can do.

Note that there’s not ANY way to “spend.”

It DOES allow you to more conveniently add to your AppleID balance using other payment cards already in your wallet.

It also provides a marginally more convenient means to monitor one’s AppleID balance AND to redeem gift cards onto your AppleID balance. (i.e. w/o needing to “drill-down” into Settings)

It also provides a transaction summary register; although the transactions include no detailed itemization to indicate what was purchased.

In summary, not having this “capability” probably isn’t something which should trigger most individual’s FOMO anxieties.

I don’t think anyone would disagree that why some accounts “do” and some “don’t” is odd … but it doesn’t change the usability of balance. (Our own household has variation between our accounts)

However, Gift Card are not “useless” … simply redeem them to your AppleID and spend them on Apple “stuff.”

How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support

As far as speaking to an Apple employee … that’s a fair enough request (we’re all just fellow users after all).

Employees can be reached thru Official Apple Support