Apple Pay double click not working

We added and activated two credit cards (one Chase and one CapOne) on my daughter's iPhone 14 wallet/apple pay. I even called Chase and confirmed that the card is in fact activated. The setting is toggled to "double-click side button". We restarted the phone twice and still nothing happens when we double click the side button. We went by the Apple store but the line was so long we didn't have time to wait.

iPhone 14

Posted on Jan 4, 2025 1:01 PM

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Jan 4, 2025 2:48 PM in response to sandramarnold

Apple's official support article is avaialble here:

Use Apple Pay for contactless payments on iPhone - Apple Support


As a frequently user of Apple Pay, here are a few issues that I encounter frequently:

  1. Make sure that the case on the iPhone is a quality case from a major manufacturer, otherwise, it may be interfering with the NFC signal. Trying without the case can diagnose this.
  2. Just because you see a contactless payment icon at checkout does not necessarily mean that the store actually accepts ApplePay. Therefore, when testing, make sure that the store does indeed specifically support Apple Pay.
  3. Make sure that when double-pressing the side button, that the phone is both in very close proximity to the contactless icon on the reader while also being at an angle that will allow Face ID to function correctly.
  4. In the past, I had to make sure to choose "Credit" (and not debit) at my major grocery store or ApplePay would fail silently (has since been resolved and now I can immediately use ApplePay prior to selecting anything).
  5. Sometimes ApplePay doesn't work if either the store is having technical issues. It can unfortunately fail silently and you, nor the store employees have any idea why. Trying it again at a later date would however work.

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Apple Pay double click not working

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