Ipad 7th Generation - No Power No Apple Support

Apple community, wanted to get any feedback on Apple support regarding Ipads.


I own an Ipad 7th gen purchased 4 years ago that will no longer power up. I tried all the standard solutions provided by Apple Support such as re-charging, hard reboot etc including taking the ipad to the Genius Store.

I have been told that because the way the Ipad are built, there is no way for apple to know the issue and therefore cannot fix it.


While ipad is out of warranty, it doesn't seem right to have to buy a brand new ipad after 4 years of limited use and very good care I had expected at a minimum that Apple might offer some discount for a new one, but apple not willing to offer any support of any type.


I have never purchased any tech product from any company that was well within it's useful like that I have to simply throw away because a manufacturer doesn't know how to fix. I would be willing to pay a fee to fix.


Suggestions and recommendations appreciated.

iPad (7th generation)

Posted on Jan 5, 2025 11:59 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2025 12:26 PM

Your iPad7 is still within hardware support (and therefore diagnostics and repairs are available) from Apple.


For practical purposes, in lieu of repairing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repair. Unless you have benefit of an active AppleCare plan, an out-of-warranty repair while expensive will be somewhat less than the cost of a replacement iPad.


As for out-of-warranty repair costs, Apple offers a fixed-price price repair. You can verify eligibility and cost for your region/country here:

iPad Repair & Service - Apple Support


If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.



these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.


Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


Similar questions

2 replies
Question marked as Top-ranking reply

Jan 5, 2025 12:26 PM in response to crymures181

Your iPad7 is still within hardware support (and therefore diagnostics and repairs are available) from Apple.


For practical purposes, in lieu of repairing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repair. Unless you have benefit of an active AppleCare plan, an out-of-warranty repair while expensive will be somewhat less than the cost of a replacement iPad.


As for out-of-warranty repair costs, Apple offers a fixed-price price repair. You can verify eligibility and cost for your region/country here:

iPad Repair & Service - Apple Support


If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.



these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.


Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


Jan 5, 2025 1:03 PM in response to LotusPilot

Thank you for your reply. I have tried all the options you posted, and unfortunately, they have not worked. So I think the only option would be for Apple to repair the ipad rather than to have to buy a brand one.


However, I read the very helpful support article you provided but Apple is telling me that the only way they will repair the ipad is if I pay them $279 in advance of shipping. As a brand new Ipad can be as low as $349 and Apple doesn't know if they can fix it, sending $279 doesn't seem reasonable to me.


Would you know of any other phone number to reach them other than 800-275-2273 as every rep is a senior rep that keeps reading a script with the same info.



Owners of iPhone, iPad, iPod, Mac, Apple TV, Apple Watch, AirPods, Apple Vision Pro, and Beats products may obtain service and parts from Apple service providers for a minimum of 5 years* from when Apple last distributed the product for sale.

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Ipad 7th Generation - No Power No Apple Support

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