How can I fix camera lens issue on my iPhone 11 Pro?

I got a Iphone 11 pro and when I open the camera it has "crack" lines on the screen and it also stays when I take a picture untill I zoom out then it's gone. There is no visible cracks on the back of my phone on any camera lenses, so it's possibly damaged from inside? Can anyone tell me what this may be and how I can fix it?



[Re-Titled by Moderator]

iPhone 11 Pro, iOS 18

Posted on Jan 6, 2025 4:50 AM

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2 replies

Jan 6, 2025 6:53 AM in response to mienke0524

Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


or:


Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support


Alternatively:


For the iPhone Service Answer Center click here --> Choose Your Country or Region - Apple Support

Select your country.


For a cost estimate:

- Scroll down to "Get an estimate"

- Enter the service required

- Enter the iPhone model you have

- Enter the version of that model

- Click "Get estimate"


For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Prepare your iPhone or iPad for service - Apple Support

- "To protect your information and save time, follow these steps before you get service for your device."


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How can I fix camera lens issue on my iPhone 11 Pro?

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