Apple Pay not working on iPhone 12 Pro Max but works on Apple Watch

i am updated to the latest version 18.2.1 but everytime i try to use apple pay it says cannot be completed. my phone wouldn't let me update normally, i had to plug it into a computer and update via itunes. apple pay won't open if i double click the side button either. it just spins when i try to add a card as well.

edit: it will open with double clicks but says apple pay will be available after updates, but it's been saying that for two weeks now


[Re-Titled by Moderator]

iPhone 12 Pro Max

Posted on Jan 6, 2025 4:27 PM

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Question marked as Top-ranking reply

Posted on Jan 7, 2025 7:15 AM

Please contact Apple Support and request remote diagnostics be performed. Pay particular attention to the NFC module. If the NFC module is confirmed working, they’ll probably have you erase your iPhone and setup as new.


If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support

7 replies
Question marked as Top-ranking reply

Jan 7, 2025 7:15 AM in response to whatisupkylie

Please contact Apple Support and request remote diagnostics be performed. Pay particular attention to the NFC module. If the NFC module is confirmed working, they’ll probably have you erase your iPhone and setup as new.


If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support

Jan 7, 2025 5:14 AM in response to whatisupkylie

Try resetting network settings.


Reset your network settings


If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.


If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.


This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.


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Apple Pay not working on iPhone 12 Pro Max but works on Apple Watch

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