OK, my girlfriend got a phone from Verizon . We put it under my account Verizon account and the screen was broken a little but she couldn’t read anything from it so we got another one not knowing what to do with AppleCare. I’ve been paying the bill on AppleCare, but I’m not sure we got another iPhone, but it got stolen. I don’t know what to do.
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 18
Unless you got AppleCare with theft coverage then the AppleCare part of this is moot. File a claim if you have AppleCare+ with Theft and Loss coverage. Read this support article for more information --> File a claim if you have AppleCare+ with Theft and Loss coverage - Apple Support
Meanwhile, read this support article about what to do if a iPhone or iPad is lost or stolen -->
Find your lost iPhone or iPad - Apple Support
- The Find My service described in the article is the only recovery feature Apple offers. It must be set up before the device is lost.
- Note that if you remotely erase your device as instructed in this article, if you subsequently remove it from your account as in this article --> Check your Apple Account device list to find where you’re signed in - Apple Support , then according to this article --> How to remove Activation Lock - Apple Support you remove activation lock from the device. Do not remove it from your account. If you do then a finder or thief will have an unlocked device that can be used by another person.
Unless you got AppleCare with theft coverage then the AppleCare part of this is moot. File a claim if you have AppleCare+ with Theft and Loss coverage. Read this support article for more information --> File a claim if you have AppleCare+ with Theft and Loss coverage - Apple Support
Meanwhile, read this support article about what to do if a iPhone or iPad is lost or stolen -->
Find your lost iPhone or iPad - Apple Support
- The Find My service described in the article is the only recovery feature Apple offers. It must be set up before the device is lost.
- Note that if you remotely erase your device as instructed in this article, if you subsequently remove it from your account as in this article --> Check your Apple Account device list to find where you’re signed in - Apple Support , then according to this article --> How to remove Activation Lock - Apple Support you remove activation lock from the device. Do not remove it from your account. If you do then a finder or thief will have an unlocked device that can be used by another person.
Stolen iPhone with AppleCare under Verizon account
