PDF compatibility issue with MacBook Pro print to PDF

First a bit of clarification, PDF is the document format used in Acrobat.

As to your issue, since we're getting this information second hand rather than communicating directly with the people having the problem, it's difficult to offer anything certain. I've never had a problem using Acrobat to open a PDF generated on a Mac, but PDF is a bit imprecise, so it's possible that either there's a small incompatibility with the Windows version of Acrobat Reader and the PDFs a Mac generates, or the recipients aren't using current versions, or there's just a bug in that version of Acrobat.

You don't say what application you're trying to generate a PDF from, but some Mac apps can save or export to PDF directly. If yours does, try that rather than the Print-to-PDF method. If your app doesn't, let us know what app you're trying to export from and someone may be able to offer additional suggestions.

And a final thought; it may be that the method you're using to send the document could be corrupting it. If the above doesn't help, you might try sending it a different way and see if that makes any difference.

Regards.

Considering the issue might not be entirely clear, it’s worth breaking it down into a few parts.

First, you might want to check if the PDF contains any special objects, like fillable boxes or other interactive elements. These can sometimes cause problems when opened on different devices or PDF readers.

Since only some people are having trouble opening the PDF, it could be due to differences in the version of Adobe they’re using. It might help to check if everyone is using the same version.

Another thing to check is how the PDF was created. Different files and programs might handle PDF generation differently. For example, if it’s a Word document, try using the “Save As” option and choose PDF directly, rather than using the “Print to PDF” method.

If you can share more details about the original file or any specific errors, that could help find a more targeted solution.

RebeccaMacbookpro Said:

"PDF compatibility issue with MacBook Pro print to PDF: [...]do not know the answer. If t is not in acrobat, what do I do to make acrobat PDFs so I can get the documents to those people ?[...]"

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One thought...

If Adobe Acrobat is of no Option...

MS Word: Do you have this in a Microsoft Word document? Not everyone has MS word, but Microsoft has the Word Reader, for those who don't have it. MS Office is quite popular. Have them go here: Microsoft Office Word Viewer - Microsoft

If it's happening through two different sending accounts, then the problem is most likely on the recipient's end, not on yours. Though if you're trying using an email client, try using a web browser and the web interface for the email provider, just to rule out one variable.

A slow or lagging email connection would be very unlikely to corrupt an attachment. At least I've never had one do that in all the years I've been sending and receiving emails. The only thing that happens is that the message doesn't get sent at all or takes a long time.

Regards.