User profile for user: flippyfloop
flippyfloop Author
User level: Level 1
16 points

MacBook Pro 2018 randomly restarts and hangs on startup

My 2018 MacBook Pro has been randomly restarting over the last month or 2. I’ve wiped it, tried 3 different MacOS. Usually happens if idle for a while or if put to sleep. Also sometimes hangs on startup. Here’s my last error report.

panic(cpu 0 caller 0xffffff7fa6e78dfa): "virtual bool IOAccelDisplayMachine::display_mode_did_change(uint32_t): AMDRadeonAccelerator driver returns false" @IOAccelDisplayMachine.cpp:345 Panicked task 0xffffff8b6e66ebf8: 7 threads: pid 149: WindowServer Backtrace (CPU 0), panicked thread: 0xffffff903b5390c8, Frame : Return Address 0xffffffcea0377470 : 0xffffff801126cc7d 0xffffffcea03774c0 : 0xffffff80113c1364 0xffffffcea0377500 : 0xffffff80113b0e77 0xffffffcea0377550 : 0xffffff801120d971 0xffffffcea0377570 : 0xffffff801126cf5d 0xffffffcea0377660 : 0xffffff801126c607 0xffffffcea03776c0 : 0xffffff80119dad8b 0xffffffcea03777b0 : 0xffffff7fa6e78dfa 0xffffffcea03777c0 : 0xffffff7fa6e2f27c 0xffffffcea03777f0 : 0xffffff7fa6e6acbb 0xffffffcea0377850 : 0xffffff7fa6fe1bec 0xffffffcea0377990 : 0xffffff7fa6fcc237 0xffffffcea0377a20 : 0xffffff7fa6fd7653 0xffffffcea0377a40 : 0xffffff7fa6fdc3fb 0xffffffcea0377ad0 : 0xffffff7f91d8ed30 0xffffffcea0377b00 : 0xffffff7fa6fd2156 0xffffffcea0377b90 : 0xffffff80118e041c 0xffffffcea0377bf0 : 0xffffff80119505f4 0xffffffcea0377c70 : 0xffffff801136d71b 0xffffffcea0377cc0 : 0xffffff801124709a 0xffffffcea0377d60 : 0xffffff801125de52 0xffffffcea0377dd0 : 0xffffff801125e4d7 0xffffffcea0377ef0 : 0xffffff8011396793 0xffffffcea0377fa0 : 0xffffff801120ddd6 Kernel Extensions in backtrace: com.apple.iokit.IOGraphicsFamily(597.0)[718E01CF-8B05-3042-88F4-DE3441395D00]@0xffffff7fa6fc1000->0xffffff7fa6feffff dependency: com.apple.iokit.IOPCIFamily(2.9)[CDCE9F94-7997-3153-A0F5-C2399BA74A8F]@0xffffff8013cb6000->0xffffff8013ce7fff com.apple.iokit.IOAcceleratorFamily2(475.40.6)[5CEA519D-44FC-30EB-8622-2394570EBDD4]@0xffffff7fa6e20000->0xffffff7fa6e8afff dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[92D7D2AC-76EB-34C7-ACFA-DDAB601CD264]@0xffffff8012805000->0xffffff8012839fff dependency: com.apple.iokit.IOGraphicsFamily(597)[718E01CF-8B05-3042-88F4-DE3441395D00]@0xffffff7fa6fc1000->0xffffff7fa6feffff dependency: com.apple.iokit.IOPCIFamily(2.9)[CDCE9F94-7997-3153-A0F5-C2399BA74A8F]@0xffffff8013cb6000->0xffffff8013ce7fff dependency: com.apple.iokit.IOReportFamily(47)[491DDA55-D371-3A28-9A77-C28DB013D8AE]@0xffffff8013cf8000->0xffffff8013cfafff dependency: com.apple.iokit.IOSurface(336.60.1)[CEE7530A-8DE3-30C6-9EE3-EC791D0A2CAC]@0xffffff8013e1a000->0xffffff8013e42fff com.apple.kext.AMDFramebuffer(4.1.4)[DD3C279A-BB54-33A3-8132-898C7695F937]@0xffffff7f91d8e000->0xffffff7f91db2fff dependency: com.apple.iokit.IOACPIFamily(1.4)[D342E754-A422-3F44-BFFB-DEE93F6723BC]@0xffffff8013846000->0xffffff8013847fff dependency: com.apple.iokit.IOGraphicsFamily(597)[718E01CF-8B05-3042-88F4-DE3441395D00]@0xffffff7fa6fc1000->0xffffff7fa6feffff dependency: com.apple.iokit.IOPCIFamily(2.9)[CDCE9F94-7997-3153-A0F5-C2399BA74A8F]@0xffffff8013cb6000->0xffffff8013ce7fff dependency: com.apple.kext.AMDSupport(4.1.4)[38358B5A-041C-39E9-AC7A-91F8F2253476]@0xffffff7fa5c6c000->0xffffff7fa5d30fff Process name corresponding to current thread (0xffffff903b5390c8): WindowServer Mac OS version: 22H313 Kernel version: Darwin Kernel Version 22.6.0: Fri Nov 15 17:21:49 PST 2024; root:xnu-8796.141.3.709.7~2/RELEASE_X86_64 Kernel UUID: FDC3B2A3-2888-30C7-BB7D-4BB8DAC21A5E roots installed: 0 KernelCache slide: 0x0000000010e00000 KernelCache base: 0xffffff8011000000 Kernel slide: 0x0000000010edc000 Kernel text base: 0xffffff80110dc000 __HIB text base: 0xffffff8010f00000 System model name: MacBookPro15,1 (Mac-937A206F2EE63C01) System shutdown begun: NO Hibernation exit count: 0 System uptime in nanoseconds: 20552062289 Last Sleep: absolute base_tsc base_nano Uptime : 0x00000004c8ff99b3 Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000 Wake : 0x0000000000000000 0x0000000a890f8394 0x0000000000000000 Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space Zone info: Zone map: 0xffffff8039e1a000 - 0xffffffa039e1a000 . PGZ : 0xffffff8039e1a000 - 0xffffff803be1b000 . VM : 0xffffff803be1b000 - 0xffffff850861a000 . RO : 0xffffff850861a000 - 0xffffff86a1e1a000 . GEN0 : 0xffffff86a1e1a000 - 0xffffff8b6e61a000 . GEN1 : 0xffffff8b6e61a000 - 0xffffff903ae1a000 . GEN2 : 0xffffff903ae1a000 - 0xffffff950761a000 . GEN3 : 0xffffff950761a000 - 0xffffff99d3e1a000 . DATA : 0xffffff99d3e1a000 - 0xffffffa039e1a000 Metadata: 0xffffffb0aa86a000 - 0xffffffb0ca86a000 Bitmaps : 0xffffffb0ca86a000 - 0xffffffb0cd86a000 Extra : 0 - 0 last started kext at 7148555915: >!AActuatorDriver 6440.7 (addr 0xffffff8012232000, size 32768) loaded kexts: >!ATopCaseHIDEventDriver 6440.7 >!AHIDALSService 1 >X86PlatformShim 1.0.0 >!APlatformEnabler 2.7.0d0 >AGPM 131 @kext.AMDFramebuffer 4.1.4 @filesystems.autofs 3.0 @kext.AMDRadeonX4000 4.1.4 @kext.AMDRadeonServiceManager 4.1.4 >!AUpstreamUserClient 3.6.9 >!AGFXHDA 240.1 >!AGraphicsDevicePolicy 7.1.19 >!ABridgeAudio!C 340.1 @AGDCPluginDisplayMetrics 7.1.19 >pmtelemetry 1 @filesystems.nfs 1 |IOUserEthernet 1.0.1 >usb.!UUserHCI 1 >!AHV 1 >!ADiskImages2 198.100.13 >!A!IKBLGraphics 20.0.7 >!AMuxControl2 7.1.19 >!A!ISlowAdaptiveClocking 4.0.0 @kext.AMD9500!C 4.1.4 >AGDCBacklightControl 7.1.19 >!ABacklight 180.8 >!AMCCSControl 1.16 @UVCService 1 >!A!IPCHPMC 2.0.1 >!AFIVRDriver 4.1.0 >!AThunderboltIP 4.0.3 >BridgeAudioCommunication 340.1 >!AAVEBridge 6.1 >!A!ICFLGraphicsFramebuffer 20.0.7 >ACPI_SMC_PlatformPlugin 1.0.0 >BCMWLANFirmware4388.Hashstore 1 >BCMWLANFirmware4387.Hashstore 1 >BCMWLANFirmware4378.Hashstore 1 >BCMWLANFirmware4377.Hashstore 1 >BCMWLANFirmware4364.Hashstore 1 >BCMWLANFirmware4355.Hashstore 1 >!AFileSystemDriver 3.0.1 @filesystems.tmpfs 1 @filesystems.lifs 1 @filesystems.hfs.kext 627.100.6 @BootCache 40 @!AFSCompression.!AFSCompressionTypeZlib 1.0.0 @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1 @filesystems.apfs 2142.140.9 >!ABCMWLANBusInterfacePCIeMac 1 @private.KextAudit 1.0 >!ASmartBatteryManager 161.0.0 >!AACPIButtons 6.1 >!ASMBIOS 2.1 >!AACPIEC 6.1 >!AAPIC 1.7 $!AUserConsent 1 @!ASystemPolicy 2.0.0 @nke.applicationfirewall 404 |IOKitRegistryCompatibility 1 |EndpointSecurity 1 @Dont_Steal_Mac_OS_X 7.0.0 @kec.Compression 1 @kec.!AEncryptedArchive 1 >!AActuatorDriver 6440.7 >!AMultitouchDriver 6440.7 >!AInputDeviceSupport 6460.1 >!AHS!BDriver 6440.7 >IO!BHIDDriver 9.0.0 >!AHIDKeyboard 231 @kext.AMDRadeonX4100HWLibs 1.0 @kext.AMDRadeonX4000HWServices 4.1.4 >!UAudio 560.2 >!AAudioClockLibs 240.1 >!AHDA!C 440.2 |IOHDA!F 440.2 |IOAudio!F 440.2 @vecLib.kext 1.2.0 >!ASMBusPCI 1.0.14d1 @kext.triggers 1.0 >IOHIDPowerSource 1 >!ACallbackPowerSource 1 |IO!BSerialManager 9.0.0 |IO!BPacketLogger 9.0.0 |IO!BHost!CUSBTransport 9.0.0 |IO!BHost!CUARTTransport 9.0.0 |IO!BHost!CTransport 9.0.0 >IO!BHost!CPCIeTransport 9.0.0 |IOAVB!F 1140.6 |CSR!BHost!CUSBTransport 9.0.0 |Broadcom!BHost!CUSBTransport 9.0.0 |Broadcom!B20703USBTransport 9.0.0 >!ARSMChannel 1 |IORSM!F 1 >!AIPAppender 1.0 >!A!ILpssUARTv1 3.0.60 >!A!ILpssUARTCommon 3.0.60 >!AOnboardSerial 1.0 >!AGraphicsControl 7.1.19 @!AGPUWrangler 7.1.19 |IOSlowAdaptiveClocking!F 1.0.0 @kext.AMDSupport 4.1.4 @plugin.IOgPTPPlugin 1150.2 >!ABacklightExpert 1.1.0 |IONDRVSupport 597 >!ASMBus!C 1.0.18d1 >!AThunderboltEDMSink 5.0.3 >!AThunderboltDPOutAdapter 8.5.1 |IOAccelerator!F2 475.40.6 @!AGraphicsDeviceControl 7.1.19 |IOGraphics!F 597 >IOPlatformPluginLegacy 1.0.0 >X86PlatformPlugin 1.0.0 >IOPlatformPlugin!F 6.0.0d8 >driverkit.serial 6.0.0 >usb.IOUSBHostHIDDevice 1.2 >usb.cdc.ecm 5.0.0 >usb.cdc.ncm 5.0.0 >usb.cdc 5.0.0 >usb.networking 5.0.0 >usb.!UHostCompositeDevice 1.2 >!AThunderboltPCIDownAdapter 4.1.1 >!AThunderboltDPInAdapter 8.5.1 >!AThunderboltDPAdapter!F 8.5.1 >!AHPM 3.4.4 >!A!ILpssI2C!C 3.0.60 >!A!ILpssI2C 3.0.60 >!A!ILpssDmac 3.0.60 >!ABSDKextStarter 3 |IOSurface 336.60.1 @filesystems.hfs.encodings.kext 1 >!ASyntheticGame!C 10.7.2 >!AXsanScheme 3 >!AThunderboltNHI 7.2.81 |IOThunderbolt!F 9.3.3 >usb.!UVHCIBCE 1.2 >usb.!UVHCICommonBCE 1.0 >usb.!UVHCI 1.2 >usb.!UVHCICommon 1.0 >!AEffaceableNOR 1.0 |IOBufferCopy!C 1.1.0 |IOBufferCopyEngine!F 1 |IONVMe!F 2.1.0 >!ABCMWLANCoreMac 1.0.0 |IO80211!F 1200.13.0 >IOImageLoader 1.0.0 >!AOLYHALMac 1 |IOSerial!F 11 >corecapture 1.0.4 >usb.!UHostPacketFilter 1.0 |IOUSB!F 900.4.2 >usb.!UXHCIPCI 1.2 >usb.!UXHCI 1.2 >!AEFINVRAM 2.1 >!AEFIRuntime 2.1 >!ASMCRTC 1.0 |IOSMBus!F 1.1 |IOHID!F 2.0.0 |IOTimeSync!F 1150.2 |IOSkywalk!F 1.0 >mDNSOffloadUserClient 1.0.1b8 |IONetworking!F 3.4 >DiskImages 493.0.0 |IO!B!F 9.0.0 |IOReport!F 47 $quarantine 4 $sandbox 300.0 @kext.!AMatch 1.0.0d1 >!ASSE 1.0 >!AKeyStore 2 >!UTDM 554 |IOUSBMass!SDriver 235.140.2 |IOSCSIBlockCommandsDevice 482.120.2 |IO!S!F 2.1 |IOSCSIArchitectureModel!F 482.120.2 >!AFDEKeyStore 28.30 >!AEffaceable!S 1.0 >!ACyrus 1 >!AMobileFileIntegrity 1.0.5 $!AImage4 5.0.0 @kext.CoreTrust 1 >!ACredentialManager 1.0 |CoreAnalytics!F 1 >KernelRelayHost 1 |IOUSBHost!F 1.2 >!UHostMergeProperties 1.2 >usb.!UCommon 1.0 >!ABusPower!C 1.0 >!ASEPManager 1.0.1 >IOSlaveProcessor 1 >!AACPIPlatform 6.1 >!ASMC 3.1.9 |IOPCI!F 2.9 |IOACPI!F 1.4 >watchdog 1 @kec.pthread 1 @kec.Libm 1 @kec.corecrypto 12.0



[Re-Titled by Moderator]

Posted on Jan 9, 2025 5:45 AM

Reply
14 replies
Sort By: 
User profile for user: D.I. Johnson
D.I. Johnson
User level: Level 7
27,053 points

Jan 9, 2025 5:51 AM in response to flippyfloop

Those error reports are basically useless to mortal users.


Please run an EtreCheck evaluation of your Mac and post the generated report back here in a reply. EtreCheck is a safe and highly regarded utility from a trusted developer and respected ASC contributor. The diagnostic report will not include any personal info. It simply gathers specifics about hardware performance and installed software that might be in conflict with the OS.


Please navigate to EtreCheck.com and download the free version. Be sure to Allow Full Disk Access when you install the app. Once you’ve run the app and created your report please post it with your reply to this message. 


Please note you must upload the full report. To see how, please click >  How to use Add Text when posting… EtreCheck Report.


We’ll use your EtreCheck report to look for the things that may be causing your problem and advise how to correct them.

Reply
User profile for user: HWTech
HWTech
User level: Level 9
63,032 points

Jan 11, 2025 2:28 PM in response to flippyfloop

The others are correct you most likely have a hardware issue of some sort and it is related to the GPU and/or a connected display (or possibly an external device with a display port or display functionality even if a display is not connected to a hub/dock/adapter).


The only other thing you can try is to perform a DFU firmware Revive/Restore to reset the T2 security chip & system firmware assuming the issue is not related to an externally connected device. May as well go for the DFU Restore if you have no issues with Internet Recovery Mode.

How to revive or restore Mac firmware - Apple Support


Did you have the same issue after a clean install of macOS, but before installing Google Chrome? There is always a very slim chance that Chrome's GPU hardware acceleration option/feature is causing a problem.


It would not surprise me that the Logic Board of your laptop would be bad though since I find the 2018-2020 Intel Macs have a much higher rate of failure with their Logic Boards than any previous models. Personally I would not spend any money on repairs for multiple reasons since the money would be better put towards a new laptop (I usually try to keep older devices running as long as possible, but not these particular Macs).


Reply
User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
135,187 points

Jan 10, 2025 8:48 AM in response to flippyfloop

a careful reading of your kernel panic suggests, but does not definitively identify, a graphics problem with the Discrete graphics processor:


panic([...]): "virtual bool IOAccelDisplayMachine::display_mode_did_change(uint32_t): AMDRadeonAccelerator driver returns false"


That says the driver found that the display mode was not appropriate, and that was enough to cause a kernel panic. if you have more like that (which I expect is what is collected into the reported 10 times panic shown in your Erecheck report, you have a pervasive Hardware problem with your Discrete graphics processor.


The reason for my query about backups was that if you opt to service the machine, and the mainboard is replace, your files will not be returned to you. But presenting your Mac for service without strong evidence is an exercise in futility.


(continued)

Reply
User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
135,187 points

Jan 10, 2025 8:56 AM in response to flippyfloop

Genius Bar:

Genius Bar technicians are NOT trained to read panic reports and computer logs. To act, they need failed diagnostics or reproducible-on-demand problems.


Get Support


Be polite and professional.

Work with the first responder to go through their checklist of obvious issues (¿is it plugged in properly?).


if no solution, be polite and professional, and ASK FOR A SPECIALIST to read your panic reports.

The specialist will probably have to contact you again later.


Specialists are more knowledgeable in their areas of expertise, but far less patient. You can freely reference things posted on the forums, but they never take out word for things, they have their own more rigorous methods for data collection and analysis.


they can DIRECT an Apple store or an Apple Authorized Service Provider to change specific parts to attempt to get relief.


Before we go much farther, how much do you care bout this specific computer?

Even the cheapest Apple-silicon Mac can run rings around it.

Reply
User profile for user: flippyfloop
flippyfloop Author
User level: Level 1
16 points

Feb 18, 2025 7:26 AM in response to Habu_

Hi, I stoped using Google Chrome, reinstalled Sonoma. Still had crashes so did a SMC reset and PRAM. After which it’s been fine. Bizarre as I’d done a lot of this in the past. Still, I was about to swap out the logic board so glad I don’t need to do that just yet.

Reply
User profile for user: flippyfloop
flippyfloop Author
User level: Level 1
16 points

Jan 10, 2025 8:30 AM in response to Grant Bennet-Alder

Did a Time Machine backup about a month age & I’ve also backed up everything manually as well. So all data is safe. I’ve wiped the machine a few times and installed three different OS. Currently the system is pretty stock but running Sonoma. Only installed Chrome, VLC, EtreCheck.

No graphic anomalies whatsoever.

Reply
User profile for user: 奥特曼666
奥特曼666
User level: Level 1
8 points

Feb 22, 2025 10:08 PM in response to flippyfloop

panic(cpu 0 caller 0xffffff7f9ed01e9a): "virtual bool IOAccelDisplayMachine::display_mode_did_change(uint32_t): AMDRadeonAccelerator driver returns false" @IOAccelDisplayMachine.cpp:345

Panicked task 0xffffff8b63614dd8: 14 threads: pid 158: WindowServer

Backtrace (CPU 0), panicked thread: 0xffffff8b629f4b30, Frame : Return Address

0xfffffff3fc063470 : 0xffffff8009c245a1

0xfffffff3fc0634c0 : 0xffffff8009d89ed0

Reply
User profile for user: 奥特曼666
奥特曼666
User level: Level 1
8 points

Feb 22, 2025 10:10 PM in response to flippyfloop

Me too. Macbook Pro 2018

This issue has been ongoing since the end of 2024 until now.


panic(cpu 0 caller 0xffffff7f9ed01e9a): "virtual bool IOAccelDisplayMachine::display_mode_did_change(uint32_t): AMDRadeonAccelerator driver returns false" @IOAccelDisplayMachine.cpp:345

Panicked task 0xffffff8b63614dd8: 14 threads: pid 158: WindowServer

Backtrace (CPU 0), panicked thread: 0xffffff8b629f4b30, Frame : Return Address

0xfffffff3fc063470 : 0xffffff8009c245a1

0xfffffff3fc0634c0 : 0xffffff8009d89ed0

Reply
User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
135,187 points

Feb 25, 2025 7:36 AM in response to 奥特曼666

The solution to exactly the same problem is the solutions already posted above.


if you can not get relief by 'stop using Chrome' and software re-installs, then a Firmware revive or restore may be needed.


if no relief after that, you may need to contact support using the procedures I described to get them to read your panic logs, and possibly DIRECT a service provider to change your mainboard.


Genius Bar technicians and Apple-Authorized Service Providers are not trained to read panic reports, so they will likely run diagnostics overnight, and return your computer 'no fault found'.

Reply
User profile for user: HWTech
HWTech
User level: Level 9
63,032 points

Feb 25, 2025 2:50 PM in response to Grant Bennet-Alder

Grant Bennet-Alder wrote:

Genius Bar technicians and Apple-Authorized Service Providers are not trained to read panic reports, so they will likely run diagnostics overnight, and return your computer 'no fault found'.

FYI, they no longer have any in depth long running diagnostics. Most diagnostics for the M-series Macs complete in a couple of minutes with the longest taking about 5 (maybe 10) minutes. There have not been any looping diagnostics for about a decade now. And those diagnostics are unlikely to detect anything more than the consumer diagnostics these days which to say is very little.


Edit: For the Intel Macs, some of the diagnostics may run for about 30 minutes or so (Full Diags and Memory tests).


Reply
User profile for user: flippyfloop
flippyfloop Author
User level: Level 1
16 points

Jan 9, 2025 8:31 AM in response to D.I. Johnson

EtreCheckPro version: 6.8.7 (68068) Report generated: 2025-01-09 16:28:26 Download EtreCheckPro from https://etrecheck.com Runtime: 2:57 Performance: Excellent Problem: Computer is restarting Description: Random restarting and sometimes startup hangs. Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Vintage hardware - This computer may be considered vintage. Limited permissions - More information may be available with Full Disk Access. Hardware Information: MacBook Pro (15-inch, 2018) Status: Vintage MacBook Pro Model: MacBookPro15,1 2.6 GHz 6-Core Intel Core i7 (i7-8850H) CPU: 6-core 16 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2400 BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2400 Battery: Health = Normal - Cycle count = 240 Video Information: Intel UHD Graphics 630 - VRAM: 1536 MB Color LCD (built-in) 3360 x 2100 Radeon Pro 560X - VRAM: 4 GB Drives: disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (10.26 GB used) disk1s1s1 - ACF (APFS) [APFS Snapshot] (10.26 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (2.12 GB used) disk1s3 - Recovery (APFS) [Recovery] (1.24 GB used) disk1s4 - A*** - Data (APFS) [APFS Virtual drive] (35.74 GB used) disk1s5 - Update (APFS) (3 MB used) disk1s6 - VM (APFS) [APFS VM] (20 KB used) Mounted Volumes: disk1s1s1 - ACF [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 10.26 GB Shared values Size: 499.96 GB Free: 450.42 GB Available: 451.16 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.12 GB Shared values Size: 499.96 GB Free: 450.42 GB Available: 451.16 GB disk1s4 - A*** - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 35.74 GB Shared values Size: 499.96 GB Free: 450.42 GB Available: 451.16 GB disk1s5 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 3 MB Shared values Size: 499.96 GB Free: 450.42 GB Available: 451.16 GB disk1s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 20 KB Shared values Size: 499.96 GB Free: 450.42 GB Available: 451.16 GB USB: USB 3.1 bus <Empty> USB 3.1 bus <Empty> USB 3.1 bus <Empty> T2Bus Apple Inc. - Touch Bar Backlight Apple Inc. - Touch Bar Display Apple Inc. - Apple Internal Keyboard / Trackpad Apple - Headset Apple Inc. - Ambient Light Sensor Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - Apple T2 Controller Network: Interface bridge0: Thunderbolt Bridge Interface en0: Wi-Fi 802.11 a/b/g/n/ac System Software: macOS Sonoma 14.7.2 (23H311) Time since boot: Less than an hour Notifications: EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 193 Apple tasks [Running] 168 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 21 Apple tasks [Loaded] 233 Apple tasks [Running] 171 Apple tasks User Launch Agents: [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-12-28) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-12-28) <Empty> [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-12-28) <Empty> Applications: 647 Apple apps 17 3rd party apps 4 x86-only apps No unsigned apps App Extensions: Notification providers: [Loaded] ServiceExtension - /Applications/WhatsApp.app Plugins: [Loaded] Intents - /Applications/WhatsApp.app QuickLook Previews: [Loaded] EtreCheckQuickLook - /Applications/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck Backup: Time Machine information is limited without Full Disk Access Performance: System Load: 12.47 (1 min ago) 12.77 (5 min ago) 5.90 (15 min ago) Nominal I/O usage: 0.00 MB/s File system: 20.78 seconds Write speed: 1979 MB/s Read speed: 2343 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 3 % Idle: 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 20.94 % (Etresoft, Inc.) WindowServer 9.16 % (Apple) Activity Monitor 3.10 % (Apple) sysmond 2.18 % (Apple) searchpartyd 0.28 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 837 MB (Etresoft, Inc.) AppleSpell 189 MB (Apple) WindowServer 117 MB (Apple) Finder 109 MB (Apple) com.apple.appkit.xpc.openAndSavePanelService (2) 93 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) corespeechd 3 KB / 15 MB (Apple) SubmitDiagInfo 872 KB / 1 KB (Apple) biometrickitd 73 KB / 100 KB (Apple) mDNSResponder 50 KB / 46 KB (Apple) mobileactivationd 26 KB / 7 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 5 (Apple) airportd 1 (Apple) Activity Monitor 1 (Apple) sysmond 0 (Apple) WiFiAgent 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 7.20 GB Used RAM: 4.50 GB Cached files: 4.29 GB Available RAM: 11.50 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2024-12-28 macOS 13.7.2 (13.7.2) 2024-12-28 XProtectPlistConfigData (5284) 2024-12-28 XProtectPayloads (149) 2025-01-02 ‎WhatsApp (24.25.79) 2025-01-06 macOS Sonoma (14.7.2) 2025-01-06 macOS 14.7.2 (14.7.2) 2025-01-07 MRTConfigData (1.93) 2025-01-09 macOS Ventura (13.7.2) Diagnostics Information (past 60 days): 2025-01-09 16:09:20 Kernel Panic (10 times) First occurrence: 2025-01-04 14:56:17 Details: panic(cpu 1 caller 0xfffffff024239fe0): macOS panic detected Panicked task 0xffffffdf003e1210: 0 pages, 229 threads: pid 0: kernel_ task 2025-01-09 15:30:53 knowledgeconstructiond High CPU Use (4 times) First occurrence: 2025-01-06 16:24:32 Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/knowledgeconstructiond 2025-01-07 17:54:11 spotlightknowledged High CPU Use Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged 2025-01-07 17:39:28 signpost_reporter High CPU Use (4 times) First occurrence: 2025-01-03 13:31:44 Executable: /usr/libexec/signpost_reporter End of report


Reply

MacBook Pro 2018 randomly restarts and hangs on startup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up